James Ford Email & Phone Number

Sunnyvale, California, United States

- Screen software issues and route issues to appropriate engineers - Develop internal tools for automation purposes

Cupertino, California, United States

Triage abs troubleshoot software and hardware issues for MacOS, iOS, watchOS, tvOS and IPadOSManage and prioritize queue of over 300 repairs weekly. Configure abs deploy in store technology through first party and third party MDM solutions. Onboard new team members to ensure best experiment for internal and external customers.

Albuquerque, New Mexico, United States

- Develop new features and enhancements to existing infrastructure - Work cross-functionally with partners teams to deploy triage automation solutions

Cupertino, California, United States

- Execute and maintain automated test pipeline. - Triage and troubleshoot automated test infrastructure. - Published Scripts to Git repositories and verified changes. - Qualify and validate health software.

Cupertino, California, United States

- Qualify, triage and sign off carrier bundle roots across cellular devices.- Systematically troubleshooting software regressions, identifying bugs, and verifying fixes on daily builds and weekly builds- Fix, debug and write test cases for automation with internal tools and Python- Verify cellular connectivity and features.

Albuquerque, New Mexico

- Provide a world class customer experience- Conducted loyalty calls and campaign calls for small and medium sized business. - Coached and developed a dynamic group of over 30 specialists in regards to sales, net promoter and interpersonal communication. - Assisted in hiring, training, developing new employees and to inspire and drive results on the sales.

Cupertino, California

- DRI for AvKit - Responsible for creating and tracking high quality big reports and triaging issues by working closely with developers and other engineering teams. - Created functional and automated tests for iOS, MacOS and TVOS. - Responsible for running regression tests and bug verification.

Albuquerque, New Mexico Area

- Responsible for tailoring appropriate solutions for consumer needs as well as business needs and lead generation - Promoting a collaborative environment throughout all areas of Apple retail. - Conducted classes and workshops in regards to iPhone, iPad and Mac and iCloud use in daily life.

Silay City, Philippines

Day-to-day management of the farm and all individuals working on it. Tasks include planting, fertilizing, harvesting and re-planting fields as well as dealing with internal conflict and price negotiation for fertilizers and tractor repair.

Maintain Q-Card online website and helped with website redesign for QCardonline.com.· Plan and execute yearly carding event for over 1,500 students.· Market the“QCard”around campus and outside vendors and through traditional marketing tactics as well as socialmedia marketing via Twitter and Facebook.· Maintain Relationships between QCard and vendors as.

Created and assigned customer accounts to the sales force based on established criteria including market segmenta-tion and geographic location.· Key contributor in group’s support of company-wide Oracle-based“Synergy”projects providing extended supporthours during stabilization period.· Participated in EMC’s STAR Program (Summer Technical Academic.

Masters Of Science, Interactive Communications

Bachelor Of Arts, Journalism