James Williams Email & Phone Number

Baltimore, Maryland Area

● Operation​ ​of​ ​full-service​ ​“Top​ ​50”​ ​restaurant,​ ​in-room​ ​dining​ ​and​ ​banquets​ ​for​ ​202​ ​room,​ ​four​ ​diamond​ ​luxury hotel ● Daily​ ​analysis​ ​of​ ​performance​ ​metrics​ ​for​ ​financial​ ​and​ ​operational​ ​reporting​ ​for​ ​department​ ​generating​ ​$5M annual​ ​revenue ● Create​ ​annual​ ​budget​ ​and​ ​work​ ​with​ ​Department​ ​of​ ​Finance​ ​to​ ​hold​ ​departments​ ​accountable​ ​to​ ​achieve​ ​financial goals ● Develop,​ ​present​ ​and​ ​implement​ ​high-level​ ​annual​ ​marketing​ ​strategies​ ​to​ ​drive​ ​topline​ ​through​ ​improved presence​ ​in​ ​social​ ​media,​ ​total​ ​asset​ ​and​ ​local-specific​ ​promotions ● Hire,​ ​train,​ ​schedule​ ​and​ ​implement​ ​staff​ ​performance​ ​policies​ ​for​ ​50+​ ​employees ● Oversaw​ ​cosmetic​ ​refresh​ ​of​ ​restaurant,​ ​including​ ​construction​ ​of​ ​new​ ​private​ ​dining​ ​space ● Launched​ ​promotional​ ​campaign​ ​for​ ​new​ ​Executive​ ​Chef,​ ​received​ ​four-star​ ​review​ ​from​ ​Baltimore​ ​Sun

Greater San Diego Area

● Operation​ ​of​ ​three​ ​full-service​ ​restaurants,​ ​The​ ​Cosmopolitan​ ​Hotel​ ​(historic​ ​boutique​ ​hotel)​ ​and​ ​over​ ​a​ ​dozen retail​ ​shops​ ​in​ ​Fiesta​ ​de​ ​Reyes​ ​Plaza ● Ran​ ​high​ ​volume​ ​shifts​ ​(FOH​ ​and​ ​BOH)​ ​at​ ​Casa​ ​de​ ​Reyes​ ​(seats​ ​425​ ​guests,​ ​>$8,000,000​ ​annual​ ​sales) ● Hired,​ ​trained,​ ​scheduled​ ​and​ ​implemented​ ​staff​ ​performance​ ​policies​ ​for​ ​>100​ ​employees ● 100%​ ​response​ ​rate​ ​to​ ​social​ ​media​ ​reviews,​ ​Yelp​ ​rating​ ​increased​ ​from​ ​3.5​ ​to​ ​4​ ​stars

● Supervised​ ​all​ ​bar,​ ​stage,​ ​and​ ​food​ ​service​ ​operations​ ​for​ ​top​ ​nightclub/live​ ​music​ ​venues​ ​grossing​ ​>​ ​$2,000,000 in​ ​Charlotte​ ​and​ ​>$4,300,000​ ​in​ ​San​ ​Antonio ● Managed​ ​inventory​ ​and​ ​purchasing,​ ​including​ ​tracking​ ​and​ ​control​ ​of​ ​COG,​ ​P&L​ ​analysis.​ ​Labor​ ​costs​ ​in​ ​both Charlotte​ ​and​ ​San​ ​Antonio​ ​decreased​ ​by​ ​an​ ​average​ ​of​ ​6%. ● Implemented​ ​marketing​ ​initiatives​ ​and​ ​oversaw​ ​Promotions​ ​Manager​ ​in​ ​expansion​ ​of​ ​Happy​ ​Hour​ ​Program​ ​and online​ ​presence​ ​via​ ​Social​ ​Media ● Supervised​ ​Sales​ ​Manager​ ​in​ ​event​ ​sales​ ​and​ ​organization​ ​(Corporate​ ​Events,​ ​off​site​ ​entertainment,​ ​event catering,​ ​and​ ​menu​ ​creations).​ ​Record​ ​FQ​ ​event​ ​sales​ ​San​ ​Antonio​ ​in​ ​2013. ● Experienced​ ​in​ ​mediating​ ​and​ ​resolving​ ​disputes​ ​and​ ​difficulties​ ​between​ ​employees,​ ​identifying​ ​and​ ​developing potential​ ​candidates​ ​for​ ​promotion​ ​to​ ​supervisory​ ​positions. ● Hired,​ ​onboarded,​ ​trained​ ​and​ ​scheduled​ ​all​ ​staff​ ​(30+​ ​in​ ​Charlotte,​ ​50+​ ​in​ ​San​ ​Antonio).

● Supervised​ ​operations​ ​of​ ​bar​ ​and​ ​dining​ ​area,​ ​FOH​ ​and​ ​BOH​ ​for​ ​Upscale​ ​Casual​ ​Full​​ ​Service​ ​Restaurant​ ​grossing $4,000,000​ ​to​ ​$5,000,000​ ​annually. ● Assisted​ ​in​ ​organizing​ ​and​ ​operating​ ​in​house​ ​and​ ​off​site​ ​Special​ ​Events,​ ​Event​ ​Catering​ ​and​ ​Event​ ​Bartending including​ ​Movie​ ​Premieres,​ ​Celebrity​ ​Soirees,​ ​Corporate​ ​Events​ ​and​ ​Wedding​ ​Receptions. ● Developed​ ​and​ ​implemented​ ​Custom​ ​Cocktail,​ ​Martini​ ​and​ ​Mojito​ ​Menus​ ​as​ ​well​ ​as​ ​weeky​ ​Beer​ ​and​ ​Wine pairings. ● Responsible​ ​for​ ​all​ ​bar​ ​staff​ ​training​ ​and​ ​product​ ​education,​ ​assisting​ ​in​ ​coaching,​ ​mediating​ ​and​ ​disciplinary action​ ​for​ ​a​ ​staff​ ​of​ ​50+ ● Inventory​ ​management,​ ​assisted​ ​with​ ​P​ ​&​ ​L​ ​and​ ​COG​ ​control. ● Cash​ ​counts,​ ​deposits,​ ​and​ ​nightly​ ​reports​ ​and​ ​transmittals. ● Selects,​ ​organizes​ ​and​ ​sells​ ​artwork​ ​and​ ​merchandise.

● Managed​ ​kitchen,​ ​dining​ ​room​ ​and​ ​delivery​ ​operations​ ​for​ ​locally​ ​owned​ ​pizzeria. ● Assisted​ ​General​ ​Manager​ ​in​ ​hiring,​ ​training​ ​and​ ​scheduling​ ​staff​ ​of​ ​20+. ● Researched​ ​and​ ​established​ ​partnerships​ ​with​ ​local​ ​schools,​ ​churches​ ​and​ ​athletic​ ​associations​ ​to​ ​provide​ ​food​ ​for scheduled​ ​events​ ​and​ ​promotions. ● Inventory​ ​management;​ ​assisted​ ​with​ ​P​ ​&​ ​L​ ​and​ ​COG​ ​control. ● Additional​ ​operational​ ​tasks,​ ​including​ ​opening​ ​and​ ​closing,​ ​delivery​ ​and​ ​inventory​ ​management,​ ​and​ ​daily, weekly,​ ​monthly​ ​and​ ​quarterly​ ​reporting​ ​and​ ​cash​ ​deposits.