Throughout my 20 years of experience in Operations and Client Services, I have played a key role in implementing multi-million dollar services and IT systems that revolutionize the customer experience throughout Healthcare organizations. My proven ability in distilling complexity has helped to find key solutions, streamline company-wide operations, and increase customer satisfaction. I have built many high-performing teams while cultivating a culture of operational excellence and cohesiveness. I am passionate about helping people improve their lives and achieve their goals.Core Competencies:• Experience designing and launching customer success CRM tools• Data/system analysis and reporting in a complex healthcare environment• Vendor Selection & Relationship Management• Project & Account Management • Team Building, Training, & Coaching• Delivery of high-level presentations • Ability to identify client needs and provide appropriate business solutions and strategies • Forecasting, budgeting and cost management• Cross-Functional Team Leadership• IT Design and Implementation• Proficiency with Oracle, Microsoft Dynamics, Salesforce, Excel, PowerPoint, Word, Access, Crystal Reports, Filemaker Pro• Workflow optimization with a constant focus on improving the customer experience• Logistics Planning & Quality Assurance• Strategic Planning & Execution