James Fulcher Email and Phone Number

My role integrates 2 of Housing's key business areas – ICT systems & strategic asset management. • Management of a Team Leader & 6 Officers within Housing Service covering multiple business areas.• Strategic asset management – Planned capital investment into Harlow Council’s housing stock according to agreed priorities contained within the Housing Asset Management Strategy. • Stock appraisal & categorisation (including garages). Investment planning for each category & production of… Show more My role integrates 2 of Housing's key business areas – ICT systems & strategic asset management. • Management of a Team Leader & 6 Officers within Housing Service covering multiple business areas.• Strategic asset management – Planned capital investment into Harlow Council’s housing stock according to agreed priorities contained within the Housing Asset Management Strategy. • Stock appraisal & categorisation (including garages). Investment planning for each category & production of 30 year business plan using stock condition data aligned to capital resources. • Production of programmes of capital works for multiple service providers, based on fixed budgets & investment priorities identified using comprehensive stock condition data. Building programme management tools & processes for the updating of asset management.• Implementation of legislative change into policy, processes & data – including identification of properties within fuel poverty & minimum level of energy efficiency for new lettings, implementing heat metering & billing for heat networks & the implementation of case processing software for the Homelessness Reduction Act. • Production of Housing’s ICT strategy & identification of key business requirements, risks & efficiencies to ensure technology enables the service to achieve its objectives.• Implementation of new ICT systems & ICT projects to enhance system functionality, working with a wide range of stakeholders to deliver projects aligned to corporate priorities & strategies. Includes the implementation of a client Responsive Repairs module with full integration to the contractor system. • Overall responsibility for Housing’s data, including storage, integrity & security across multiple databases. Housing project lead for the implementation of GDPR regulation.• Responsible for Business Intelligence, data analysis/presentation & key statistical returns. Production of reports & presentations to audiences at various levels of the Council. Show less

Following a successful period of working as a Business Support Officer, I was given the opportunity to apply for the role of a team leader within the Business Support Team. At first I was given specific line management of 3 Business Support Officers whose responsibility was to maintain and implement new ICT systems and functionality within the Housing Service. Over time my role was widened to include line management of all members of the Business Support Team to include ICT systems, a ‘Rent… Show more Following a successful period of working as a Business Support Officer, I was given the opportunity to apply for the role of a team leader within the Business Support Team. At first I was given specific line management of 3 Business Support Officers whose responsibility was to maintain and implement new ICT systems and functionality within the Housing Service. Over time my role was widened to include line management of all members of the Business Support Team to include ICT systems, a ‘Rent Debit’ function and a centralised administration service to the whole Housing service. I was responsible for all ICT systems within the Housing Service. I managed the implementation of a number of new systems and functionality changes for various business areas. I worked closely with colleagues across different services and levels and seniority within the Council, building a number of successful relationships with representatives of different Council departments.I was also responsible for availability of ICT systems, systems interfaces, project management, business process reviews and streamlining, reporting and presentation of data, key statistical returns and supporting users from different teams across the Council. Following the widening of my management responsibility, I also took on responsibility for electronic payments for the Housing Service, the control of financial transactions within Housing and the provision of administration support to the Housing service. Show less

I was asked to transfer to the Business Support Team following my work on the project team to improve the rent arrears module. I was immediately assigned a project to implement a tenant and leasehold service charge module within the Housing Management System after the current Team Leader left the organisation suddenly. This included the un-pooling of tenant service charges from the weekly rent charge and setting up approximately 2,400 leasehold owner accounts within the system. This work was… Show more I was asked to transfer to the Business Support Team following my work on the project team to improve the rent arrears module. I was immediately assigned a project to implement a tenant and leasehold service charge module within the Housing Management System after the current Team Leader left the organisation suddenly. This included the un-pooling of tenant service charges from the weekly rent charge and setting up approximately 2,400 leasehold owner accounts within the system. This work was followed by the Housing year end process where the team had to load the new charges and issue a number of statutory notices and invoices to tenants and leaseholders. This role came to an end when the Housing Service was restructured and I successfully applied for the Team Leader role. Show less

I worked on rent recovery for a patch of approximately 1,500 properties across the town. I was responsible for rent collection across a number of different types of tenure and recovery processes, including both garages and former tenants. I worked to tight performance targets to maximise rental income to the Council and worked on a project to audit and improve the rent arrears module of the Council’s Housing Management System.