James G. Rickard

James G. Rickard Email and Phone Number

Global Operations, Quality and Supply Chain Leader
James G. Rickard's Location
United States, United States
James G. Rickard's Contact Details

James G. Rickard work email

James G. Rickard personal email

n/a
About James G. Rickard

I am an innovative transformation leader with comprehensive experience in global operational and supply chain performance improvements, technology deployments, enterprise process transformations, organizational change management, quality management, project portfolio management and program management in multiple industries. As a leader, I champion compelling strategies, deployment of structured methods, development of team and building of cultures for sustained high performance. I am known as a cost-conscious and results-oriented leader who thrives on helping organizations and people grow.In my spare time, I explore the world on the land and in the sea. I am a Master scuba diver with over 600 dives and have traveled to over 100 countries.

James G. Rickard's Current Company Details

Global Operations, Quality and Supply Chain Leader
James G. Rickard Work Experience Details
  • 3M
    Global Quality Leader
    3M Aug 2020 - Jun 2023
    St. Paul, Mn
    Global quality leader for two $1B+ divisions within Safety and Industrial Business Group: Automotive Aftermarket Division and Closure and Masking Systems Division. Led deployment of global quality strategy deployment; manage two teams of quality engineers; serve on Divisional Operating Committees to drive policy, product and service improvements to address voice of customer and competitive opportunities for over 30 global production facilities and 80+ key global suppliers. Developed strategies and drove initiatives to improve KPI’s. Partnered with Sales and Channel leaders for development and implementation of key account service recovery and retention strategies and brand regeneration campaigns. Partnered with Legal, Sales and Marketing leaders on global risk mitigation strategies. Co-developed Quality job family talent development roadmap for deployment across seven divisions within business group. • Reduced global complaints by over 18% and claim dollars by over 20%.
  • Ds Smith
    Director Process Excellence
    Ds Smith 2019 - 2020
    Led development and deployment of process excellence system for start-up of greenfield "super plant" to produce specialty packaging and display products. Co-developed and delivered new employee assimilation program to build excellence culture. Coached and mentored management team members for reinforcement of core values. Partnered with global sales organization to certify plant to customer standards and on-board strategic FMCG accounts.
  • Westrock Company (Formerly Kapstone Container)
    Director, Quality And Continuous Improvement
    Westrock Company (Formerly Kapstone Container) 2012 - 2019
    North America
    Divisional owner for quality management system across 22 operating locations. Leader of divisional executive quality steering committee. Champion of divisional continuous improvement initiative.
  • Westrock Company (Formerly Kapstone Container)
    Regional Manager-Quality, Lean And Strategic Initiative Deployments
    Westrock Company (Formerly Kapstone Container) Jan 2010 - 2012
    Greater Minneapolis-St. Paul Area
    Principal architect and leader for deployment of quality management practices, lean improvement initiative and development and deployment of key strategic initiatives across supply chain.
  • Carlson Consulting Enterprise
    Associate Director
    Carlson Consulting Enterprise Oct 2008 - May 2010
    Coached students teams on industry consulting projects in supply chain and operations at Carlson School of Management, University of Minnesota.
  • United Health Care
    Director, Business Processes
    United Health Care 2005 - 2007
    Directed Six Sigma deployment across multiple operating units. Managed team of MBB's, BB's, BA's and PM's for implementing of process and technology deployments.
  • Capital One
    Director, Supply Chain Services
    Capital One 2003 - 2005
    Director Corporate ProcurementDirector Procure to Pay Processes
  • Capital One
    Director, Marketing Operations
    Capital One 2002 - 2003
    Directed print production function for COF direct marketing operations. Led sourcing strategy to reduce print annual print and distribution costs by over $100 million.
  • Capital One
    Program Manager/Manager Process Improvement
    Capital One Jul 1999 - Mar 2002
    Richmond, Virginia, United States
    Developed process improvement function for New Account Setup organization. Led process improvement to reduce time to market by 90% for new marketing campaigns. Lead technology development and deployment project for mission critical credit decisioning platform.
  • Northwest Airlines
    Director, Process Improvement
    Northwest Airlines 1994 - 1999
    Led union-management sponsored initiative to deploy process improvement tools and concepts across major operating units. Manager for design and development of new aircraft maintenance facility.
  • Johnson Brothers Liquor Company
    Distribution Manager
    Johnson Brothers Liquor Company 1993 - 1994
    Managed statewide distribution operations.
  • Amway
    International Distribution Project Manager
    Amway 1992 - 1993
    European distribution strategy analysis. Technology deployments for supply chain optimization.
  • 3M
    Distribution Systems Engineer
    3M 1987 - 1991
    Developed and deployed process and technology improvements for US Distribution operations.

James G. Rickard Education Details

Frequently Asked Questions about James G. Rickard

What is James G. Rickard's role at the current company?

James G. Rickard's current role is Global Operations, Quality and Supply Chain Leader.

What is James G. Rickard's email address?

James G. Rickard's email address is jrickard@3m.com

What schools did James G. Rickard attend?

James G. Rickard attended University Of Minnesota - Carlson School Of Management, University Of Minnesota - Carlson School Of Management, University Of Minnesota, Iowa State University, Coursera, Massachusetts Institute Of Technology - Sloan School Of Management, University Of Pennsylvania - The Wharton School, University Of St. Thomas, University Of Virginia Darden School Of Business, University Of Virginia Darden School Of Business.

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