James Gabelhouse

James Gabelhouse Email and Phone Number

Manager, Enterprise Service Desk - End User Services at State of Minnesota @ State of Minnesota
James Gabelhouse's Location
Minnetonka, Minnesota, United States, United States
James Gabelhouse's Contact Details
About James Gabelhouse

Seasoned and committed Information Technology leader with a demonstrated history of designing, developing, implementing and managing global IT support and operations across an array of business sectors, utilizing ITIL IT Service Management best practice to mature and expand operational excellence.Skills: ITIL, Service Request, Change, Knowledge, Asset/CMDB Management, Global Support Operations, 24/7 IT Service Desk, Desktop Support & Engineering, Executive Support, Audio Visual/Unified Communications Management, ITSM Tools, Process Improvement, KPIs, Vendor/Outsourcing, Management, budgeting/forecasting, strategic planning/road mapping.

James Gabelhouse's Current Company Details
State of Minnesota

State Of Minnesota

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Manager, Enterprise Service Desk - End User Services at State of Minnesota
James Gabelhouse Work Experience Details
  • State Of Minnesota
    Manager, Enterprise Service Desk - End User Services
    State Of Minnesota Jan 2021 - Present
    Saint Paul, Minnesota, Us
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  • Optum Technology Inc
    Sr Manager, Incident Management
    Optum Technology Inc Aug 2019 - Jan 2021
  • Apptio
    Sr. Manager, It End User Services
    Apptio Mar 2016 - Aug 2019
    Bellevue, Wa, Us
    View
  • Edifecs
    Senior Support Manager, It
    Edifecs Sep 2014 - Dec 2015
    Bellevue, Wa, Us
    View
  • Puget Sound Energy
    Supervisor, It End User Support
    Puget Sound Energy Apr 2013 - Sep 2014
    Bellevue, Wa, Us
    View
  • Puget Sound Energy
    Incident Manager And Supervisor, It Helpdesk
    Puget Sound Energy Jun 2011 - Apr 2013
    Bellevue, Wa, Us
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  • The Bill & Melinda Gates Foundation
    It Support Services Supervisor
    The Bill & Melinda Gates Foundation Apr 2006 - Jun 2011
    Seattle, Wa, Us
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  • The Audit Commission
    Ict Service Desk Manager
    The Audit Commission May 1999 - Dec 2005
    ITIL Service Desk Manager, ITIL Incident Management, managing desktop and helpdesk support resources, supporting offices across the UK.
  • Pwc
    It Support Technician (Contract)
    Pwc Nov 1998 - Feb 1999
    Gb
    Self employed contractor on assignment at PriceWaterhouse Coopers, providing on site technical support to office of 250 users in Bristol, UK.
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  • Allied Domecq
    It Helpdesk Technician (Contract)
    Allied Domecq May 1997 - Jul 1998
    Us
    Self employed contractor on assignment at Allied Domecq providing technical helpdesk support to predominantly corporate offices as well as brewery locations across the UK.
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  • Natwest Bank
    It Retail Banking Support (Contract)
    Natwest Bank Jan 1997 - May 1997
    Technical remote support of Retail Banking Platform for sites across the UK.
  • Prince Training
    It Technical Support Analyst
    Prince Training Apr 1995 - Oct 1996
    Multiple roles within IT Training and Facilities management company based in London, providing helpdesk and onsite technical support, including technology rollouts, to multiple customers in the UK, including Glaxo Wellcome, the BBC and the Depart of Transport.
  • Icl Sorbus
    It Helpdesk Analyst
    Icl Sorbus Dec 1994 - Apr 1995
    IT Helpdesk Analyst, providing hardware and software support, incident management and metrics analysis to Marks & Spencer corporate HQ in London.

James Gabelhouse Skills

Incident Management Help Desk Support Service Desk Management Itil Change Management Process Improvement Team Leadership It Service Management Information Technology Virtualization Sharepoint Hardware Technical Support Vendor Management It Strategy Program Management Business Analysis Project Management Training Windows Server Active Directory Software Documentation Troubleshooting Analysis

James Gabelhouse Education Details

  • Sheffield Hallam University
    Sheffield Hallam University
    Business Studies

Frequently Asked Questions about James Gabelhouse

What company does James Gabelhouse work for?

James Gabelhouse works for State Of Minnesota

What is James Gabelhouse's role at the current company?

James Gabelhouse's current role is Manager, Enterprise Service Desk - End User Services at State of Minnesota.

What is James Gabelhouse's email address?

James Gabelhouse's email address is jg****@****ail.com

What is James Gabelhouse's direct phone number?

James Gabelhouse's direct phone number is +120672*****

What schools did James Gabelhouse attend?

James Gabelhouse attended Sheffield Hallam University.

What skills is James Gabelhouse known for?

James Gabelhouse has skills like Incident Management, Help Desk Support, Service Desk, Management, Itil, Change Management, Process Improvement, Team Leadership, It Service Management, Information Technology, Virtualization, Sharepoint.

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