I provided clients with guidelines regarding system capabilities, user interface, security measures, and other applicable information so that the client can make the best decisions for their need.

Interviewing Candidates to ensure they are meeting my client's expectations. Reaching out to clients to make sure I understand what exactly they are looking for in a candidate.

Production Support (Acted as a Business Analyst)I was the point of contact for the accounts payable, accounts receivable, and the executive team to gather information to generate custom (AD HOC) reports.After the reports was created, worked with the software development team to create a standard report that each department could pull on their own.Planned new customer deployments, including ordering and provisioning hardware, installing and configuring software and troubleshooting installation issuesI managed new customer deployments. I was responsible for ordering all equipment and ensuring that the equipment was delivered on time.I worked with development staff to define business requirements for new customer populations, including working with external executives, as well as internal executives, and key stake holders within the company. Created artifacts, wire diagrams, and business/data flow diagrams to support software development initiatives Some of these artifacts and diagrams are still used by the executive team today. Some are used to train the new staff. Conducted software quality assurance testing and contributed to software development life cycleI worked with the Quality Assurance (QA) team on test all new software release. I also assigned some of my team to assist with the QA process.

Responsible for creating and maintaining a weekly schedule, weekly truck shipments.Responsible for all Marketing inside and outside of the restaurant. Conducted employee reviews month to ensure the employee's needs was being meet.Maintain overall moral of the restaurant.

Proactive refresh of older equipmentMaintenance of all Printers and Multifunction devices.Place and track hardware service calls.Provide Technical knowledge and technical support of: SAP, PeopleSoft, Vista, Windows XP, Windows 2000, Wireless networking, COMS, Non-COMS, AS400, HP 3000, RS 6000,Unix print queues, VPN, Outlook, Workbrain, Symantec, Service One, Staff One, MiniSoft, Blue-Zone, Cheetah, and SMS.

I provided Technical knowledge and technical support of: SAP, PeopleSoft, Vista, Windows XP, Windows 2000, Wireless networking, COMS, Non-COMS, AS400, HP 3000, RS 6000,Unix print queues, VPN, Outlook, Workbrain, Symantec, Service One, StaffOne, OS/390 (Mainframe), MiniSoft; Cheetah, and SMS.I Answer inbound customer phone calls and assist customers with resolutions.Assisted with training of new staff on Support Center technical platforms and applications I Place and track hardware service calls.Contribute to solution knowledge database which provides self-service solutions to common problems Created and maintained calls in the call tracking system.

Answer inbound phone calls and assist customers with resolutions.Troubleshoot and diagnosis service disruptions with; VPN, Windows XP, Windows 2000, Outlook, Mainframe, Vista, Wireless networks, StaffOne, PeoplesoftPlace and track hardware service calls. Follow-up to ensure problem resolve to customer's satisfactionContribute to solution knowledge database which provides self-service solutions to common problems Create and maintain call's in the call tracking system.

Technical support of; Windows XP, Windows 2000, Lotus Notes, AS400, Novell operating systems and applicationsAnswer Incoming calls and assist with problem resolution.Create and maintain call tracking tickets.

Answer incoming customer calls. Facilitate medical records duplication and distributionOrganize and maintain security on patient medical records Assist customer with medical record request.Assist doctors with medical record retrieval