James Galtieri Email & Phone Number

Australia

Melbourne, Victoria, Australia

IT Technical Support, and Facilities Management services. Performing IT helpdesk services, inducting and supporting new and current users. Completing jobs and creating workflows which contribute to a more efficient and effective work environment. • Providing support on-site (inc. interstate travel) and via remote connection• Helpdesk (ticket and on-call) support, new user inductions/onboarding, asset/inventory management• Software Testing, Distribution & Administration• Environment Administration (Intune, Exchange, Defender, Meraki)• Facilities Management, liaising with building managers and facilities contractors for maintenance and project works.• ICT and Facilities projects: communications with external contractors and distributors, creation, and presentation of tenders/quotes to company directors, purchasing and receiving hardware, conducting, and coordinating said projects.

• Opening and closing the site (alarms, locks, lights, projectors, gates)• Counting the safe and floats at the start/end of shifts• Opening/Cashing up crew member’s registers, and ‘mobile orders’ services• Fixing/Editing crew member’s timecards/rosters, organising shift swaps/cuts• Leading the team during rushes, making key decisions, solving problems, delegating tasks• Addressing customer issues/feedback, doing refunds/cinema credit• Addressing crew member’s issues/feedback• End of night reports, communication with area/site managers

IT rollout for The Brotherhood of St Laurence, NDIS Division. • Part of a team providing a 700 workstation refresh• Receiving equipment shipments, packing and unpacking• Installing/Setting-up Company SOE on computers/laptops• Removing old IT hardware, installing new hardware• Issued Asset Tags and added to Inventory Management• Assisting client employees in diagnosing/solving IT issues• Communicating with client employees to set up their workstations in a preferred/personal layout

West Melbourne, Victoria, Australia

Worked with a small team to create high level designs for a multi-story hotel and adjacent car parking. Attended presentations by different civil/eco/electrical/mechanical/hydraulic engineers, and conducted subsequent research into the requirements of each engineering discipline. Presented designs and technologies/materials included in the design, to said NDY engineers, management, teachers and parents.

Game Design And Production, Game And Interactive Media Design

Qualifications: - Diploma of Screen and Media (CUA51020) - Diploma of Visual Arts (CUA51120) - Advanced Diploma of Professional Game.

Education record

Studied: Data Analytics, Software Development, Biology, Maths Methods, Physics, and English. VCE Honour Roll: Data Analytics (2020).