James Garner Email & Phone Number

San Marcos, Texas, United States

Kernersville, North Carolina, United States

Buda, Texas, United States

Various

Job Accomplishments:-Personally resolved more than 155 SIPRNET and NIPRNET trouble tickets, completing all tickets with no supervision, and within a timely manner.-As a hard charger, personally contributed more than twelve hours locating more than thirty computers on the network that where effected with viruses.-Took the initiative to protect the network by introducing the proper virus scans, which enhanced the overall security posture of the network.-Contributed in setting up and configuring twelve workstations for the Yokosuka Military Base Tax Office which enabled for more than 2, 600 tax returns to be filed.-Imaged and configured twelve workstations and established local network connectivity.-Provided technical support and training to personnel on system applications and network architecture.-Was instrumental in upgrading all workstations to OPTIPLEX GX-620 systems and flawlessly transferred over ten years of critical information to the local server.Monitored and evaluated systems compliance with the IT systems, service, networks and capabilities for 7,000 users on the Navy Enterprise Network for the Far East regionJob Description:-Providing telecommunications and computer-related training and assistance to a wide variety of personnel.-Provide assistance to users concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.-Conduct operations such as system backups and restores. -Add, modify, or delete user accounts, as well as, install Windows operating systems, applications and peripherals, and troubleshoot user problems.-Applying diagnostic, corrective and recovery techniques to all facets of the integrated information systems.-Monitor and evaluate systems compliance with IT security requirements designed to ensure, protect, and restore IT systems, services, networks, and capabilities.