James Gartside Email & Phone Number

Birmingham, Gb

Birmingham, England, United Kingdom

Having made the transition to 2nd line here at the University, I have been able to expand upon my knowledge and experience in IT, whilst also being able to get stuck into project work such as: Training/Develop plans for new starters, Leading Training, Creating guidance materials for end users and also improving our already existing Knowledge Base. Another key role I have as a 2nd Line analyst is to be available to help the 1st liners in our team with tricky remote issues or for general guidance on processes and procedures. In the last 6 months I have been tasked with leading an internal project on creating new handouts for our end users that come to the Front Desk as well as assisting with another project on the creation of short form video content on how to use Cisco Jabber.

Birmingham, England, United Kingdom

Working as a technical support engineer here at Six Degrees it is my responsibility to provide support for the end users in ways such as: account maintenance on AD, printer setup, exchange account setup/maintenance as well as remote hands requests. In the time I have been here, I also provide support on the server side, with skills such as alert investigation, message querying and general patching. Heading into my 2nd year at Six Degrees, I have taken on a lot more server focused duties, I will spend a lot of time on PEM tickets that come in through the nights, using services such as Logic Monitor and Azure alongside the RMM Dashboard to effectively identify and resolve issues.

Solihull, England, United Kingdom

As a service desk analyst, it is my responsibility to provide 1st line support to (my contract) the City of Edinburgh Council staff, which includes over 50 schools as well as the Scottish Borders. This involves using a ticketing system to log IT related issues that the clients have. This can range from permissions issues whereby using active directory is the usual fix, to using command line and PowerShell to troubleshoot servers and shared drives. This is my first foray into the IT world, and it is currently on a temporary basis, the skills I am picking up at a rapid rate will create a solid foundation alongside my CompTIA credentials and learning, to build a successful career in this industry. I have found that having my previous background in customer service has really enabled me to seamlessly slot into the service team, in situations where my IT experience is lacking, I can use my customer service skills to smooth over difficult encounters.

Redditch, England, United Kingdom

As a spare parts specialist it was my job to ensure that customers phoning or emailing in were able to identify the correct part required for their machine and then source this part for them. This would involve going through technical drawings and catalogues, using software to ensure compatibility of parts or upgrades and working alongside the technical team when a big project for a customer was in the works. A big part of the job was making sure I could meet customer’s expectations, specifically ensuring that downtime on the machines was at a minimum. Identifying/Sourcing Mechanical/Electrical parts for Bobst machines in the UKInvoicing UK Customers for all UK OrdersGathering feedback monthly from customersTraining members of my team on the new SAP software that came in 2020