Experienced in Technical Support with a demonstrated history of working in the information technology and services industry. Apple Certified Support Professionals, Apple Product Professional Technical Support, Customer Relationship Management (CRM), and Customer Satisfaction.
Jk Technologies Pte Ltd
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Desktop Support EngineerJk Technologies Pte Ltd May 2018 - PresentSingaporeThis position is responsible to provide technical assistance to customer for answering IT request via phone, email, or instant message and explaining solutions in technical and non-technical terms. To help install, upgrade and troubleshoot hardware and software system in Apple MacBooks and Windows laptops. Supporting government schools and international schools project, deployment and troubleshooting reported cases.
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Technical Support Executive (Apple Premium Reseller)Epicentre Pte. Ltd Jan 2011 - May 2018SingaporeJob Summary:This position requires full technical knowledge to provide solutions on hardware and software troubleshooting as well as to provide basic training for customers. We face answering challenging technical inquiries and doing a software installation and after-sales unit set-up.
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Senior Service Engineer/ Team LeaderPowermac Apple Center Nov 2008 - Dec 2010PhilippinesJob Summary:This position shall efficiently handle related backroom and frontline tasks with the objective of building and maintaining strong client relationships that shall lead to high-level customer satisfaction while at the same time preserving company interests.
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Junior Service EngineerPowermac Apple Center Apr 2007 - Nov 2008PhilippinesJob Summary:This position shall handle repair & maintain the highest standard of technical service to clients in accordance with the agreed Apple Service Excellence performance level, while at the same time preserving Company interests.
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Customer Service EngineerCanon Marketing Philippines Inc. Jan 2006 - Mar 2007PhilippinesJob Summary:Responsible for the performance of Customer machines both in the workshop and in the field area. And also, customer engineers provide excellent quality of service performance. Maintain customer satisfaction and sustain reliable service support and back-up to different sales departments. Establish a favorable and respectable relationship or camaraderie among its members and other teams.
James Gates Skills
James Gates Education Details
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St. John Technological College Of The PhilippinesElectronic And Communications Engineering Technology/Technician
Frequently Asked Questions about James Gates
What company does James Gates work for?
James Gates works for Jk Technologies Pte Ltd
What is James Gates's role at the current company?
James Gates's current role is Desktop Support Engineer.
What schools did James Gates attend?
James Gates attended St. John Technological College Of The Philippines.
What skills is James Gates known for?
James Gates has skills like Crm, Customer Satisfaction, Computer Hardware, Software Installation, Hardware, Os X, Technical Support, Troubleshooting, Wireless Networking, System Administration, Iphone, Ios.
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