English:- As Business Partner Account Manager, I helped develop Milo’s partner portfolio.- My team and I were responsible for building lasting business relationships and finding authentic & distinguished experiences in order to build a portfolio that meets the expectations of our members.- My role consisted of the presentation, promotion and sale of the full range of Milo services, as well as to conclude service agreements independently in the sector of activity to the prospect… Show more English:- As Business Partner Account Manager, I helped develop Milo’s partner portfolio.- My team and I were responsible for building lasting business relationships and finding authentic & distinguished experiences in order to build a portfolio that meets the expectations of our members.- My role consisted of the presentation, promotion and sale of the full range of Milo services, as well as to conclude service agreements independently in the sector of activity to the prospect partner.- I worked with different stakeholders in the organization (the marketing and integration teams) to ensure the marketing of new partners.- Updating the sales database and preparing forecasts were part of my related tasks.- The team worked closely with the Director of Business Partners to establish new strategies to convert partners into "Milo Premium partners"—————————————————-Français:- En tant que Responsable de compte partenaires d’affaires, j'ai aidé au développement du portefeuille de partenaires de Milo.- Mon équipe et moi était responsables de bâtir des relations d’affaires durables et de trouver des expériences authentiques et distinguées afin bâtir un portfolio répondant aux attentes de nos membres. - Mon rôle consistait à la présentation, promotion et vente de la gamme de complète de services de Milo, ainsi que de conclure des ententes de services de manière indépendante dans le secteur d’activité (verticalité) au prospect partenaire.- J'ai collaboré avec différentes parties prenantes de l’organisation (les équipes de marketing et d’intégration) afin d’assurer la mise en marché de nouveaux partenaires.- La mise à jour de la base de données de ventes et préparation des prévisions on fait parti de mes tâches connexes.- L'équipe travaillait étroitement avec le directeur des partenaires d’affaires afin d’établir de nouvelles stratégies pour convertir des partenaires en “partenaires premium”. Show less

Guest facing role that involved communicating, trip planning and critical thinking at the highest level of service for guests travelling in the United States. The same applied when communicating with our community of hosts and vendors. I was promoted to a Senior position within 8 months as I quickly adapted to my role. This permitted me to mentor and train fellow team members as well as new hires.

Overseeing all reservations confirmed via various channels. Other than booking rooms directly with our guests, I handled group reservations with our Sales Department/CSM's and made sure that every detail is seamlessly communicated to our front desk staff. Consortia and Travel Agency commissions along with business travel requests were also part of my tasks. I also had input in our revevue management meetings in order to forecast on the basis of having had a direct pulse on daily pick up and… Show more Overseeing all reservations confirmed via various channels. Other than booking rooms directly with our guests, I handled group reservations with our Sales Department/CSM's and made sure that every detail is seamlessly communicated to our front desk staff. Consortia and Travel Agency commissions along with business travel requests were also part of my tasks. I also had input in our revevue management meetings in order to forecast on the basis of having had a direct pulse on daily pick up and trends. Show less

- Responsible of uploading all tentative/definite contracts into PMS- Counter-verification of cut off dates vs. contracts- Counter-verification of hotel inventory vs. tentative/definite- Miscellaneous administrative duties

• Receive calls to create or update reservations• Oversee reservations and billing using Opera Management System for any requests made through internet booking agents (Expedia, Priceline, Hotwire, etc.) or by fax• Organize group bookings for corporate events and if necessary set aside blocks of rooms for the attendees.• Review all group resumes (arrivals/departures, room assignment, requests, VIPs, etc.) in order to ensure that no detail is missed with the reservation. • Create… Show more • Receive calls to create or update reservations• Oversee reservations and billing using Opera Management System for any requests made through internet booking agents (Expedia, Priceline, Hotwire, etc.) or by fax• Organize group bookings for corporate events and if necessary set aside blocks of rooms for the attendees.• Review all group resumes (arrivals/departures, room assignment, requests, VIPs, etc.) in order to ensure that no detail is missed with the reservation. • Create rooming lists, billings, voucher assignments and any other pertinent documentation related to group bookings. Show less

Concierge on the Club Signature floor• Oversaw breakfast duties and cocktail hour (5 a 7)• Counseled guests on attractions and events in and around the island of MontréalGuest Service Agent Front Desk• Registered arriving guests and assigned rooms• Presented statements of charges to departing guests and received payment• Responded to guests' complaints, fulfilled special requests and answered enquiries to ensure a meaningful experiences for our guests

• Oversaw all operations related to guest arrivals and departures• Supervised, oversaw training and set work schedules for receptionists and valets• Ordered all paper goods for the hotel• Acted as one of the main public relations agents with guests• Fulfilled guest requests and resolved guests complaints.• Fostered communication encouraged team work and created a positive working environment.

• Registered arriving guests and assigned rooms• Presented statements of charges to departing guests and received payment• Responded to guests' complaints, fulfilled special requests and answered enquiries to ensure a meaningful experiences for our guests• Communicated effectively with all levels of the guest services team in order to create a positive work environment

• Counselled and informed tourists about attractions and events in the province of Quebec and around the island of Montreal.