James Gomez

James Gomez Email and Phone Number

Senior VP @ Cogito Corp | Client Services, Customer Experience @ Cogito Corp
James Gomez's Location
Mission Viejo, California, United States, United States
James Gomez's Contact Details
About James Gomez

As the Senior Vice President of Customer Services and Operations at Cogito Corp, I lead a global team of over 200 professionals who deliver high-quality solutions and services to our clients across various industries. With over 30 years of experience in the contact center domain, I have a proven track record of driving customer satisfaction, retention, and loyalty through innovative and efficient customer experience design and implementation.My core competencies include customer relationship management, vendor management, automation, workforce management, quality assurance, and contact routing. I am passionate about leveraging cutting-edge technology and best practices to optimize the performance and productivity of our contact center operations and ensure alignment with our business goals and values. I am also committed to building and nurturing a culture of excellence, collaboration, and diversity among our talented and dedicated staff.

James Gomez's Current Company Details
Cogito Corp

Cogito Corp

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Senior VP @ Cogito Corp | Client Services, Customer Experience
James Gomez Work Experience Details
  • Cogito Corp
    Senior Vice President, Customer Services & Operations
    Cogito Corp Aug 2022 - Present
    Boston, Massachusetts, Us
    Leadership, Strategy Development and Implementation, Professional Services Delivery, Enterprise Software Implementation, Enterprise Account Management, Workflow Strategy and Governance, Information Security Management, Information Technology Management.
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  • Cogito Corp
    Senior Vice President, Client Services
    Cogito Corp May 2018 - Aug 2022
    Boston, Massachusetts, Us
    View
  • Five9
    Senior Vice President Professional Services
    Five9 Mar 2014 - May 2018
    San Ramon, Ca, Us
    View
  • Five9
    Vice President Of Business Development
    Five9 Feb 2013 - Mar 2014
    San Ramon, Ca, Us
    Establishing and managing business partner relationships that further the business goals of Five9 and Five9's customers.
    View
  • Verizon Business
    Client Partner
    Verizon Business Jan 2007 - Feb 2013
    Basking Ridge, Nj, Us
    Assessment, design and implementation of strategic enterprise contact center technology and the business operations these tools support. Recently lead design of Genesys, Cisco and Avaya call center platforms for major corporate customers. Leader of intelligent contact routing and customer relationship management (CRM) for ten thousand seat contact center sales and service operation, supporting marketing driven operation.
    View
  • Mci Telecommunications Corporation
    Sr. Director, Global Contact Center Operations
    Mci Telecommunications Corporation 1986 - 2007
    Richardson, Tx, Us
    View

James Gomez Skills

Crm Call Centers Contact Centers Enterprise Software Ivr Telecommunications Strategy Telephony Saas Integration Customer Relationship Management Solution Selling Customer Experience Vendor Management Management Leadership Avaya Cloud Computing Managed Services Unified Communications Outsourcing Program Management Voip Strategic Partnerships Account Management Workforce Management Cross Functional Team Leadership Data Center Cisco Technologies Marketing Direct Sales Genesys Pre Sales Sarcasm Call Center Quality Assurance Channel Partners

Frequently Asked Questions about James Gomez

What company does James Gomez work for?

James Gomez works for Cogito Corp

What is James Gomez's role at the current company?

James Gomez's current role is Senior VP @ Cogito Corp | Client Services, Customer Experience.

What is James Gomez's email address?

James Gomez's email address is ji****@****ve9.com

What is James Gomez's direct phone number?

James Gomez's direct phone number is +192520*****

What skills is James Gomez known for?

James Gomez has skills like Crm, Call Centers, Contact Centers, Enterprise Software, Ivr, Telecommunications, Strategy, Telephony, Saas, Integration, Customer Relationship Management, Solution Selling.

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