James Greetham Email & Phone Number

• Design and implement the BI strategy ensuring key insights are delivered throughout the business.• Utilize Tableau to create interactive dashboards and reports that tell compelling data stories and drive actionable insights.• Using advanced SQL techniques and optimization strategies to extract targeted data sets with precision and efficiency.• Align BI initiatives with organizational objectives, translating data into actionable strategies that contribute to tangible business outcomes.• Translate complex data insights into clear and concise narratives, effectively communicating with both technical and non-technical stakeholders.• Foster a collaborative and knowledge-sharing environment within the BI team, empowering analysts to reach their full potential and deliver high-impact work.• Drive the adoption of data-driven decision-making across the organization, championing the power of BI and promoting a culture of data-based insights.• Reengineered legacy Tableau dashboards, reducing load times by up to 90% whilst unlocking deeper, actionable insights for faster, more confident decision-making.

• Deeply analyse data from various sources to uncover hidden trends and patterns• Constantly monitoring trends and assessing potential risks and opportunities.• Collaborate with commercial and marketing teams to develop strategies that are both competitive and profitable, ensuring the company's well-being.• Translate complex market data into clear and concise reports and presentations, effectively communicating insights and recommendations to senior stakeholders.

Ipswich, England, United Kingdom

Ipswich, United Kingdom

• Analysing big data to help organisations see and understand their data.• Delivering insights to key stakeholders, from director level through to fellow analysts.• Unifying disparate data-sets to provide previously unknown insights.• Developing suites of dashboards tailored to specific user groups always ensuring a focus on key actionable insights.• Identifying opportunities for operational improvement driving efficiency and productivity focused on process optimisation, technology replacement and automation.• Tableau expert, utilising the solution daily, whether for quick data investigation through to production ready reporting packages.

Ipswich, United Kingdom

• Using Microsoft Excel and writing bespoke SQL queries to analyse sales performance, call handling, availability and other areas of the business.• Maintaining, updating and developing existing SQL stored procedures and Excel spreadsheets used by the sales team, senior managers and the board of directors. Using my technical skills I am able to identify areas where more insightful and precise reporting is required.• Publishing daily and monthly performance reports to external partners and maintaining a reporting relationship with our clients.

Ipswich, United Kingdom

• Managing approximately 60 Call Transfer Executives (CTE’s) and their four supervisors.• Implementing performance management KPI’s and using these to ensure standards are maintained.• Conducting performance reviews with new starters where goals/targets are set with clear review periods to ensure they are learning the role at an appropriate pace. Offering further coaching/training where needed.• Gathering feedback from CTE’s and their Supervisors to ensure effective working relationships are built and maintained.• Using Excel to report and analyse daily performance figures to the Call Centre Manager. I have also designed spreadsheets for departments other than my own that are used to monitor performance, calculate bonus and improve profitability.• Designing and running regular competitions to boost sales and morale.• Recognised and rewarded for my reliability, having maintained a 100% attendance record for 5 years in a row.

• Managing the performance of approximately 15 agents. I was the first point of contact for CTE’s and was responsible for resolving basic queries and ensuring targets for sales and compliance were met.• Conducting one to one coaching as well as hosting coaching workshops.• Reporting weekly performance statistics to the Senior Supervisor and making suggestions regarding how improvements to performance could be made.• Awarded Supervisor of the Quarter - I was nominated for this award by agents and senior managers.