James Greetham Email & Phone Number

• Design and implement the BI strategy ensuring key insights are delivered throughout the business.
• Utilize Tableau to create interactive dashboards and reports that tell compelling data stories and drive actionable insights.
• Using advanced SQL techniques and optimization strategies to extract targeted data sets with precision and efficiency.
• Align BI initiatives with organizational objectives, translating data into actionable strategies that contribute to tangible business outcomes.
• Translate complex data insights into clear and concise narratives, effectively communicating with both technical and non-technical stakeholders.
• Foster a collaborative and knowledge-sharing environment within the BI team, empowering analysts to reach their full potential and deliver high-impact work.

• Deeply analyse data from various sources to uncover hidden trends and patterns
• Constantly monitoring trends and assessing potential risks and opportunities.
• Collaborate with commercial and marketing teams to develop strategies that are both competitive and profitable, ensuring the company's well-being.
• Translate complex market data into clear and concise reports and presentations, effectively communicating insights and recommendations to senior stakeholders.

Ipswich, England, United Kingdom

Ipswich, United Kingdom

• Analysing big data to help organisations see and understand their data.
• Delivering insights to key stakeholders, from director level through to fellow analysts.
• Unifying disparate data-sets to provide previously unknown insights.
• Developing suites of dashboards tailored to specific user groups always ensuring a focus on key actionable insights.
• Identifying opportunities for operational improvement driving efficiency and productivity focused on process optimisation, technology replacement and automation.
• Tableau expert, utilising the solution daily, whether for quick data investigation through to production ready reporting packages.

Ipswich, United Kingdom

• Using Microsoft Excel and writing bespoke SQL queries to analyse sales performance, call handling, availability and other areas of the business.
• Maintaining, updating and developing existing SQL stored procedures and Excel spreadsheets used by the sales team, senior managers and the board of directors. Using my technical skills I am able to identify areas where.
• Publishing daily and monthly performance reports to external partners and maintaining a reporting relationship with our clients.

Ipswich, United Kingdom

• Managing approximately 60 Call Transfer Executives (CTE’s) and their four supervisors.
• Implementing performance management KPI’s and using these to ensure standards are maintained.
• Conducting performance reviews with new starters where goals/targets are set with clear review periods to ensure they are learning the role at an appropriate pace. Offering further coaching/training where needed.
• Gathering feedback from CTE’s and their Supervisors to ensure effective working relationships are built and maintained.
• Using Excel to report and analyse daily performance figures to the Call Centre Manager. I have also designed spreadsheets for departments other than my own that are used to monitor performance, calculate bonus and.
• Designing and running regular competitions to boost sales and morale.

• Managing the performance of approximately 15 agents. I was the first point of contact for CTE’s and was responsible for resolving basic queries and ensuring targets for sales and compliance were met.
• Conducting one to one coaching as well as hosting coaching workshops.
• Reporting weekly performance statistics to the Senior Supervisor and making suggestions regarding how improvements to performance could be made.
• Awarded Supervisor of the Quarter - I was nominated for this award by agents and senior managers.