James Grieve Email and Phone Number

• Supporting around 50 Internal users, 60 UK based field staff, 20 Office based staff in Paris office and around 15 field users around the rest of Europe• Working in a team of 17 IT member based in the UK and In the San Francisco office.• Working on 1st, 2nd and 3rd line support while rebuilding the networking Infrastructure.• Helping install and Support Cisco Switches and Cisco Wireless Access Points.• Supporting 24/7 13 Boutiques Stores based in Central London and around the area.• Installing all new systems in all 13 Boutiques (Tills, Point of Sales and Back office Equipment)• Assisting in roll out of integrated PDQ Machines. • Working on Retail software such as RetailPro V8 and YesPay, Remotely and on site at an Administrator Level • Setting up Large Events such as London Fashion Week and Birmingham Clothes Show• Working on the Ticket HelpDesk System, Assigning and Managing open and closed Tickets.• Managing the Symantec Back up System, Creating and executing Jobs.• Managing all Mac Users in the Office, fully running MOC OS X 10.7.3 With VMware Fusion installed running W7.

• Supporting, troubleshooting and administrating HP / Dell / Lenovo /Compaq / Toshiba and Sony hardware. Also desktops and laptops across Windows XP / Vista, Windows Server 2003.• Completed a move from POP 3 Email Accounts over to an Externally Host Exchange Server• Ssupporting, troubleshooting and administrating all types of printer.• Created and Administrating a new Domain,.• Created and Administrated Windows Server 2003 DHCP and Allocated Reactivations. • Very strong knowledge of Active Directory, Creating/ Deleting users, linking user to personal Home folders, creating and Saving user profiles.• Creating BAT file to add on log in scripts on AD• Build up and Administrated 2 Fileserver, 1 SQL 2005 and 1 SQL 2008, 2 Web Development servers and a Aniti Virus Distribution Server.• Administrated and assigned Jobs on company help desk• Using iVault Backup to of site servers (Creating Servers Ceeds)• Installing and maintaining an Avaya IP Office Phone System.• Installed new company lease Inter line • Maintained all network and security including, DrayTek Routres, SonicWall VPN and DrayTek Firewall • Using Backup Exec and Server Shadow Copy to retrieve lost or corrupted files.• Management and extensive training of a junior IT Support technician.• Setup and administration of a VMware ESXi Server for test environments etc.• Administering and using Blackberry Enterprise Server, along with configuring and using all models of Blackberries

• Supporting, troubleshooting and administrating HP / Dell / Apple /Compaq / Toshiba and Sony hardware. This has involved servers, desktops and laptops across Windows XP / Vista, Windows Server 2003, Exchange 2003 and Mac OS X (on servers and desktops).• Installing, configuring and supporting Microsoft Office 2007 / 2003.• Supporting and administrating Check Point VPN and Sonic Wall VPN.• Decommissioning of Mac Servers and migration of data to Windows servers.• Administrating and supporting a team of 26 Mac users. This involvedhardware and software upgrades. Adobe CS3, Quark, font management, and network connectivity tools such as DAVE have been part of this.• Supporting MAC OS X with MAC Office X, 2004 and 2008.• Co-ordinating office moves and delivering on agreed targets.• Avaya phone support and Avaya Index phone switch administration• Administrating NET2 building Security Access Control and camera system.• Maintaining and administering network printers from HP Businessinkjet series to LaserJet series and Colour LaserJet. Either repaired, replaced or maintenance kit used.• Maintenances of all content for an internal (Wiki) help andinformation site.• Administration of Cisco wireless access points.• Asset management and logging of all IT equipment and resources.• Supporting remote users at home and in house. This can involve travel.• Imaging and deployment of computers using Acronis True Image. • Video conversion and uploading of content from company camcorders.