James Griffith

James Griffith Email and Phone Number

I amexcited to announce that I have started a new position as a Senior Service Desk Analyst at Beth Israel Deaconess Medical Center! @ Beth Israel Deaconess Medical Center
James Griffith's Location
Morrisville, North Carolina, United States, United States
James Griffith's Contact Details

James Griffith personal email

n/a
About James Griffith

Creative and energetic desktop support analyst with broad-based experience in hardware and software installations, configurations, and maintenance. Proven ability to successfully analyze an organization’s critical support, requirements, identify deficiencies and opportunities, and develop solutions for increasing reliability and improving productivity

James Griffith's Current Company Details
Beth Israel Deaconess Medical Center

Beth Israel Deaconess Medical Center

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I amexcited to announce that I have started a new position as a Senior Service Desk Analyst at Beth Israel Deaconess Medical Center!
James Griffith Work Experience Details
  • Beth Israel Deaconess Medical Center
    Senior Service Desk Analyst
    Beth Israel Deaconess Medical Center Aug 2023 - Present
    Boston, Ma, Us
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  • Red Hat
    Senior It Support Engineer
    Red Hat Oct 2017 - May 2023
    ● First point of contact for Red Hat’s senior executive team, as well as their executive assistants, for any and all IT issues. Took ownership of all issues and worked to resolve them under tight SLAs.● Owned Tier 1 and Tier 2 escalations regarding issues related to associate productivity. This included Gmail, Google Calendar, Google Chat, Google Drive, Google Groups, and internal mailing lists.● Checked all video conferencing enabled conference rooms (30+) in the Raleigh tower daily, made any necessary minor repairs, and escalated major repairs to the appropriate vendor. Worked directly with vendors to schedule and complete the repairs.● Led a biweekly presentation to all new North American associates covering IT service desk processes and laptop best practices. Distributed newly configured laptops and assisted all new hires in setting up two factor authentication configuration.● Refreshed older associate laptops (Windows, Mac, and Linux) and reclaimed laptops from departed associates. Prepared the laptops for redeployment or disposal by backing them up and wiping the data. Tracked this laptop inventory using ServiceNow.● Provided live meeting support for executives and associates on the Google Meet and BlueJeans platforms.● Helped numerous associates each day at the IT walk up desk to troubleshoot any laptop issues.
  • Bioventus
    Deskside Support Team Lead
    Bioventus Mar 2012 - Nov 2017
    Durham, Nc, Us
    Managed ticketing queue and assigned tickets to desk side support team, followed up and ensure that tickets were closed in a timely and accurate fashion. Provided executive desk side support for senior management.Provided meeting support for executives and their administrators. Set up projectors for local presentations, provided training and support for Microsoft Live Meeting and, Meeting House audio conferencing, and Polycom and Tandberg video conferencing. Set up and configured soundboard and wireless microphones for auditorium presentations, and ran monthly checks on all conference rooms and equipment. Provided training and support for AT&T connect audio and video conferencing.Created user accounts in Active Directory and Microsoft Office 365. Created Concord eFax accounts for sales force.Imaged and profiled users laptops users laptops. Installed necessary software and deployed laptops to the users.Tracked software licenses used (MS Windows, MS Office, MS Map Point, Adobe Acrobat, Adobe Creative Suite, etc.). Acquired Management approvals and cost centers for billing purposes.
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  • Bioventus
    It Support Administrator
    Bioventus Mar 2012 - Mar 2014
    Durham, Nc, Us
    ● Managed ticketing queue and assigned tickets to desk side support team, followed up and ensure that tickets were closed in a timely and accurate fashion. Provided executive desk side support for senior management.● Provided meeting support for executives and their administrators. Set up projectors for local presentations, provided training and support for Microsoft Live Meeting and, Meeting House audio conferencing, and Polycom and Tandberg video conferencing. Set up and configured soundboard and wireless microphones for auditorium presentations, and ran monthly checks on all conference rooms and equipment. Provided training and support for AT&T connect audio and video conferencing.● Created user accounts in Active Directory and Microsoft Office 365. Created Concord eFax accounts for sales force.● Imaged and profiled users laptops users laptops. Installed necessary software and deployed laptops to the users.● Tracked software licenses used (MS Windows, MS Office, MS Map Point, Adobe Acrobat, Adobe Creative Suite, etc.). Acquired Management approvals and cost centers for billing purposes
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  • Smith & Nephew
    Deskside Support Team Lead
    Smith & Nephew Sep 2009 - Mar 2012
    Managed ticketing queue and assigned tickets to desk side support team, followed up and ensure that tickets were closed in a timely and accurate fashion. Provided executive desk side support for senior management.Provided meeting support for executives and their administrators. Set up projectors for local presentations, provided training and support for Microsoft Live Meeting and, Meeting House audio conferencing, and Polycom and Tandberg video conferencing. Set up and configured soundboard and wireless microphones for auditorium presentations, and ran monthly checks on all conference rooms and equipment. Provided training and support for AT&T connect audio and video conferencing.Received and placed orders with various carriers for mobile communication devices. Tracked phone numbers, carriers, and cost centers. Configured, deployed, and troubleshot all devices for approximately 600 users.Provided meeting support for executives and their administrators. Set up projectors for local presentations, provided training and support for Microsoft Live Meeting and, Meeting House audio conferencing, and Polycom and Tandberg video conferencing. Set up and configured soundboard and wireless microphones for auditotium presentations, and ran monthly checks on all conference rooms and equipment
  • Getronics
    Helpdesk Anylist
    Getronics 2000 - 2005
    Amsterdam-Duivendrecht, North Holland, Nl
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  • Getronics
    Helpdesk Anylist
    Getronics 2000 - 2005
    Amsterdam-Duivendrecht, North Holland, Nl
    View
  • Getronics
    Helpdesk Anylist
    Getronics 2000 - 2005
    Amsterdam-Duivendrecht, North Holland, Nl
    View

James Griffith Skills

Deskside Process Improvement Account Management Troubleshooting Active Directory Help Desk Support Hardware Training Video Conferencing Software Installation Laptops Technical Support Windows Management Analysis Software Documentation Sales Leadership

James Griffith Education Details

  • Chelmsford High School
    Chelmsford High School

Frequently Asked Questions about James Griffith

What company does James Griffith work for?

James Griffith works for Beth Israel Deaconess Medical Center

What is James Griffith's role at the current company?

James Griffith's current role is I amexcited to announce that I have started a new position as a Senior Service Desk Analyst at Beth Israel Deaconess Medical Center!.

What is James Griffith's email address?

James Griffith's email address is ja****@****bal.com

What is James Griffith's direct phone number?

James Griffith's direct phone number is +191947*****

What schools did James Griffith attend?

James Griffith attended Chelmsford High School.

What skills is James Griffith known for?

James Griffith has skills like Deskside, Process Improvement, Account Management, Troubleshooting, Active Directory, Help Desk Support, Hardware, Training, Video Conferencing, Software Installation, Laptops, Technical Support.

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