- Grow a portfolio of successful businesses: develop district-level strategies to achieve each store’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.- Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.- Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations and company policies and procedures.

Complete responsibility for inbound, outbound and sortation operations at an Amazon delivery station. Delivery stations represent the last leg of the Amazon delivery network.  Responsible for supervision and management of all aspects of delivery station operations (sortation, dispatch and on-road) to achieve safety, quality, and productivity standards. Support, mentor, and motivate a salaried and hourly workforce creating an associate-centered work environment where culture, engagement and site leadership inspire respect and high performing teams.  Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance. Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.

Responsible for leading retail transformation at regional level through Petco’s vision, mission and values in order to develop high performing teams that consistently deliver top-line sales and growth. Focused on accelerating Petco’s transformation to build a winning selling culture and create superior experiences for customers.  Leading, coaching, and influencing retail transformation across 12 districts and 246 stores.  Responsible for the planning, scheduling, resourcing and progress updates as readiness and adoption assessments are completed across region, districts, and stores.

Stepped up to lead a high-performing team of 15 managers overseeing 450 associates inside a high-volume, urban, complex environment. Forged increased sales through proper business analysis, effective merchandising, inventory control, sales forecasting, and evaluation of community needs. Defined strategic vision for stores, aligned with company, market, and local plans. Showcased adaptiveness through change inside highly competitive market. HIGHLIGHT OF SUCCESS  Delivered 50% reduction in shrink, a $1.2M savings through improved protection plans, internal training, and partnerships with local police department.  Led underperforming facility to 10% YOY sales growth.  Employed industry-leading best practices and standards to reduce turnover, increase engagement, and boost recruiting efforts.  Established successful new on-line grocery pick-up program at Stapleton, CO location with 102% customer satisfaction and with average transaction value increasing from $90 to $120.

Headed leadership and management of 10 stores with a combined 2.8k employees and $900M in annual sales revenue. Scope of leadership spanned HR functions, inventory control, safety and compliance, procedure development, and talent management. Directed cross-functional teams while working strategically to analyze business data and customer needs to define forward-steps for sales growth. Drove focus on and commitment to minimized shrink results, customer service, sales growth, and operational excellence. HIGHLIGHT OF SUCCESS  Led across different economic trends, demographics, and market demands – acted as a change agent to ensure effectiveness of merchandising, inventory, signing, and pricing programs. Executed on company initiatives to add full line grocery stores in existing locations without closing or expansion – successfully completed project with increased customer service and 20% sales surge.  Deployed engaging leadership methodologies to reduce turnover, implement succession planning, and cultivate a diverse workforce rallied around company goals.  Instilled unquestioned culture of integrity and high ethical standards throughout the market. Recognized as Market Manager of the Year.

Advanced to deliver full spectrum of operational support across 175 California locations. Dug deep into operational performance through root-cause analysis to uncover areas of improvement and future change initiatives. Fostered development of in-store leadership team, differentiating approach and goals as needed. Acted as a liaison to home office – communicating changes, business objectives, and forward-steps. HIGHLIGHT OF SUCCESS  Launched numerous new company initiatives through training and follow-up – driving increase sales and customer service.  Strategically partnered on operational changes, individual store results, and other key KPIs.  Traveled to each location – connected with store management and gained understanding of store obstacles to support future tactics for growth.

Promoted to lead business, increase revenue, and direct operationally sound location. Upheld world-class customer service through engaging training, leadership, and focus. Cultivated success and forward progression of staff to create future bench of promotable employees. Minimized loss and delivered high-level inventory maintenance. HIGHLIGHT OF SUCCESS  Entrusted to lead and report on piloted store concept and structure change during store remodel.  Sought out to step into struggling AK location – improved sales from $90M to $115M in 3 years.  Key leader in opening of company’s first multi-level store in Sacramento, CA. Drove success of the first supercenter in CA – producing $165M in annual sales.

Facilitated growth of daily revenue through strong business operations in positive collaboration with leadership team. Trained and developed team in line with company values and future objectives. Gained deep understanding of inner organizational policies, procedures, and operational goals. HIGHLIGHT OF SUCCESS  Instrumental leader in 2 new facility openings and turnaround of bottom performing location.