James Grove

James Grove Email and Phone Number

Strategic Transformation and Process Excellence Leader @ USAA
James Grove's Location
Charlotte, North Carolina, United States, United States
James Grove's Contact Details
About James Grove

[Brand Ambassador] Focused on both Global and domestic roles, developing innovative programs supporting Business and Consumer clients. With a focus on delivering increased assets and improved cost efficiency. My areas of interest and skills include: Translating business transformation strategies into operational execution. Defining and implementing business initiatives across cross-functional businesses. Revenue growth in an everchanging global marketplace.Execution of global workforce resourcing including on-shore and off-shore optimization strategies.Delivery of process optimization for business and consumer products.[Transformative Leader]I directed the transformation revenue model for business clients including; expanding revenue streams across financial services related businesses. Redefining the assessment and evaluation for business controls and regulatory across global legal entities. [Executive Leader]I led a diverse global team across seven countries and 8 domestic states including employees, consultants and contractors. Partnered with thousands of employees to deliver global projects during my tenure. Procured and led dozens of third party relationships. My skills and experience range from multiple roles of increasing responsibility within finance, technologies, operations, risk management, corporate strategy, business transformation and product development.

James Grove's Current Company Details
USAA

Usaa

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Strategic Transformation and Process Excellence Leader
James Grove Work Experience Details
  • Usaa
    Enterprise Business Strategy Lead
    Usaa Feb 2024 - Present
    San Antonio, Texas, Us
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  • Empower
    Senior Director, Technology Strategy And Planning
    Empower Dec 2022 - Feb 2024
    Greenwood Village, Co, Us
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  • Mufg
    Bank Director, Technology Systems And Transformation
    Mufg 2021 - 2022
    Chiyoda-Ku, Tokyo, Jp
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  • Panasonic North America
    Executive Director, Transformation Officer
    Panasonic North America 2019 - 2021
    Newark, Nj, Us
    Business Transformation Executive designing and implementing the Business Transformation Office program shaping the B2B digital evolution.Designed strategic model establishing business transformation program creating; organizational model, standardized process framework, continuous improvement framework and digital capabilities, enhancing E2E customer journey.Established technology governance model linking; master data strategy, streamlined technical architecture, E2E process focus, business intelligence and predictive analytics.Created and implemented enhanced technical architecture delivering expanded capabilities and integration configuration across CRM and SAP systems, including assessment of sales, commissions and finance capabilities.Implemented RPA program delivering virtual ‘bots’ and process automation across key finance, technology and operational processes.
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  • Fiserv
    Director Business Transformation, Card Services
    Fiserv 2017 - 2019
    Milwaukee, Wisconsin, Us
    Lead Director creating the Business Transformation program shaping the Card Services division growth strategy. Established program strategy and roadmap developing Card Services division growth strategy focused on returning key profit center back to optimal profitability. Development of Servicing Transformation program enabling a cohesive client E2E engagement and fulfillment platform delivering a digitally enabled contact center.
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  • American Express
    Director, Product Operational Excellence
    American Express 2014 - 2017
    New York, Ny, Us
    Lead director of product management for commercial clients, supporting process development, risk management and compliance requirements. This experience has allowed me to grow and expand my leadership depth. The net result increased process efficiency and control management across new product areas including; third party engagements, regulatory management and product capabilities. I designed new products expanding non-traditional revenue streams. Delivered a 30% improvement in third party production engagements and increased regulatory management.
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  • American Express
    Director: Merchant Services, Global Process And Business Management, 2010-2014
    American Express 2010 - 2014
    New York, Ny, Us
    Architect for building a product development team focused on ensuring American Express' expansion as a new bank holding company. This experience led to the recruiting and leading a global team delivering revenue enhancement projects, compliance initiatives and global regulatory adherence. These programs resulted in increased merchant satisfaction, simplified acquisition procedures and increased brand awareness and engagement.-Developed simplified client acquisition process reducing market level requirements.-Created and lead cross functional leadership committee supporting merchant policy adherence. -Designed and managed Anti-Money Laundering monitoring program supporting Federal Reserve regulations.
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  • American Express
    Director- Corporate Business Transformation, 2005-2009
    American Express 2005 - 2010
    New York, Ny, Us
    Responsible for leading several key projects supporting the expansion of American Express' payments products.-Led the implementation program office for the acquisition of a new company expanding American Express into the B2B digital platform channel.-Designed the business model for commercializing American Express financial services resulting in new revenue stream.-Led the expense management reengineering program resulting in cost optimization of 25%.
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James Grove Skills

Business Process Improvement Financial Analysis Management Financial Services Business Analysis Change Management Business Strategy Bpo Vendor Management Risk Management Process Improvement Strategic Planning Cross Functional Team Leadership Credit Cards Financial Modeling Six Sigma Program Management Strategy Leadership Analytics Business Transformation Project Management Business Process

James Grove Education Details

  • Western International University
    Western International University
    Master Of Business Administration (M.B.A.)
  • Ramapo College Of New Jersey
    Ramapo College Of New Jersey
    Business Economics

Frequently Asked Questions about James Grove

What company does James Grove work for?

James Grove works for Usaa

What is James Grove's role at the current company?

James Grove's current role is Strategic Transformation and Process Excellence Leader.

What is James Grove's email address?

James Grove's email address is jg****@****mufg.jp

What is James Grove's direct phone number?

James Grove's direct phone number is +148037*****

What schools did James Grove attend?

James Grove attended Western International University, Ramapo College Of New Jersey.

What skills is James Grove known for?

James Grove has skills like Business Process Improvement, Financial Analysis, Management, Financial Services, Business Analysis, Change Management, Business Strategy, Bpo, Vendor Management, Risk Management, Process Improvement, Strategic Planning.

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