James Gupton Email & Phone Number

Loveland, Co, Us

Albuquerque, New Mexico, Us

Boca Raton, Florida, Us

Overall leaddrship for field service operations for the United States.

Indianapolis, Indiana, Us

Indianapolis, In, Us

Owning and driving mutual success for TRIMEDX and our great clients.

Indianapolis, In, Us

Delivering operational efficiencies through standardization, teamwork and engagement. Improving client satisfaction through improved and meaningful interactions and relationships.

Fridley, Minnesota, Us

Primary business owner with responsibility for business success in U.S., EU and EMEA field and factory service. Delivered results which not only supported commercial and capital business, but was impactful as a standalone business unit.

Fridley, Minnesota, Us

Implement and execute core customer satisfaction programs such as NPS and drive a customer excellence culture throughout the organization. Establish and monitor core customer excellence KPI metrics and own the customer reparation strategy to free up sales and management resources.

Boston, Ma, Us

Sought out by this global company to lead a four state region in directing its in-hospital Biomed services. Responsible for achieving performance measures to include: revenue targets, operational budget, compliance measures, and personnel development. Also, new and existing contract negotiation and procurement, direct hospital marketing, forecasting and re-forecasting as appropriate. Had responsibility for $8M in annual revenues.  Instrumental in collecting over $100K of bad debt , over 360 days old, in my first month.  Accountability to ensure brand awareness and maintain GE’s positive image with the customer and public.  Manage and lead a team of 35 employees at various locations within 4 states. Achieved 53% profit margin for the region in Dec. 2005 and Q4 margin of 40%. Maintained over 40% profit margin for 2006. Instrumental in achieving renewals at 4 of our largest accounts in New Mexico by working closely with hospital leadership.  Successfully led Region through first ever ISO audit. Completed Lean Immersion at GE Headquarters, with a focus on Value Stream Mapping and State Value Stream.

Recruited to this large non-profit healthcare system to direct multi-site operations for three states with focus on revenue growth, strategic planning, operational public relations, inventory and full P&L accountability. Additional shared responsibilities include sales and marketing efforts, business plan development and execution, as well as regional performance improvement processes and budgeting. Had responsibility for six locations and $13 million in annual revenues.  Implemented and executed a turnaround strategy for 3 largest branches and delivered a 38 point margin improvement. Provide effective leadership of six supervisors and 40 staff members that has resulted in a reduction in turnover from over 40% to less than 5% over the last two years, realizing significant company savings; increased “Gallup Q12 Employee Satisfaction” scores from grand mean score of 3.49 to 4.60, augmenting productivity and profitability. Increased referrals by devising and implementing referral tracking mechanism that determined where hospitals were directing patients with home medical equipment needs. Worked with Salesforce.com and Microsoft Dynamics CRM programs. Lead successful negotiations of service and provider contracts; restructured Hospice contracts that resulted in a gain of approximately $30,000 in profits annually, from a previous loss of $25,000 per year. Contributed to reduction of DSO (Days Sales Outstanding) from over 100 days to under 50 for four separate locations by developing culture of accountability and assisting staff in the prioritization of outstanding accounts, as well as focusing on staff actions and their effects on accounts receivables.

Indianapolis, Indiana, Us

Progressed through increasingly responsible management positions for one of the largest home medical equipment providers, specializing in the home respiratory market as well as other types of durable medical equipment and emphasizing efficiency and customer service. Promoted to direct all aspects of operations for branch in Louisville with annual revenues totaling $12 million and make certain of 100% compliance of branch with all regulatory agencies. Oversaw three supervisors and total staff of 45 and executed marketing strategies and inventory management and maintenance. Realized cost savings of approximately $10,000 per month by decreasing overtime expenses from over 30% of gross revenue to less than 10% through increasing efficiency of delivery routes and requiring management approval for overtime. Instilled environment of teamwork by emphasizing this concept in staff meetings, education and cross-training; lowered turnover rate from almost 50% to under 25% while exceeding projected annual profit numbers, decreasing inefficiencies and increasing productivity.Personally dealt with customer issues quickly and professionally that enhanced customer retention levels.

Indianapolis, Indiana, Us

Chosen by the Fort Collins branch to evaluate patients, set-up medical equipment, train staff on medical equipment and conduct physician-ordered patient monitoring and patient pulmonary education. Scope of responsibilities also encompassed marketing efforts directed toward physicians and hospital respiratory therapy departments. Initiated and cultivated relationship with special-care nursery at a local hospital that resulted in Apria becoming the exclusive provider for their home medical equipment needs.Interacted with physicians regarding patient treatment; provided patient feedback to physicians.

Master, Business Administration; Total Quality Management

Respiratory Therapy