"Here for the Journey"I am a dedicated, confident, trustworthy, self-motivated IT professional with an excellent track record in Service Asset & Configuration Management, Deployment, Demand Mngt, Business process & tool transformation (lean and agile), Networking & Stakeholder Mngt, Project Mngt, IT Supplier Mngt, data analytics and reporting. I come with a wealth of experience of various management, leadership & technical roles.As an experienced technical delivery lead, my tenacious and engaging leadership style resulted in back to back annual productivity improvement results in Enterprise Cloud infrastructure deliveries of 25% followed by 72% in the last 2 years. This also included a 23% improvement in employee engagement achieving a top 25% of engaged teams across BT.My strengths also include business transformation using lean and agile methodologies, process mapping, resolving issues, making things happen, finish what I start, being reliable, responsible and willing to get to the heart of any challenge. I have a structured analytical approach, able to grasp complex business processes quickly and innovate & deliver continuous improvement initiatives. I’m recognised as a data champion and storyboard creator with the ability to bring together stake holders across many disciplines and locations to facilitate change and customer satisfactionHold SC level clearanceBT Roles:Apr 18–Aug 18 IT Asset Mngt Lead ConsultantOct 13–Jun 18 Technical Delivery / Transformation LeadJan 13–Sep 13 Deployment Unit MngrApr 12–Dec 12 Transformation Delivery MngrApr 09–Apr 12 Senior Configuration Mngr & Business Engagement LeadJul 07–Mar 09 Configuration MngrOct 06–Jun 07 Business Operations MngrJun 06–Sep 06 Tactical Vendor Relationship MngrOct 04–Jun 06 Contract, Relationship & Transition Mngr (including App Support, Supplier Mngt)Mar 01-Mar 05 Project/Delivery Mngr & DeveloperAccredited: PRINCE2, ITIL v3 Foundation
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Head Of ItExpenseinUnited Kingdom
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It ManagerExpensein Jun 2024 - PresentUnited KingdomOversee the management and delivery of IT Services, Security, Governance and Compliance for ExpenseIn. Key responsibilities include end to end management of end user technology solutions (including Azure 365 admin) to support a growing software provider of a first class, cloud-based, expense management system. If your expense management is clunky, time consuming, aged or complex - now is the time to try ExpenseIn !
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It ManagerTrapeze Group Jan 2021 - May 2024Chippenham, England, United KingdomOversee the management of IT, Security, Governance and Compliance for several of the Volaris Group companies including Trapeze Group UK (Public, Commercial, Corethree), Trapeze ITS UK, Taranto Systems Voyagerr in UK, and Modaxo in UK. Key responsibilities include end to end management of Cloud Infrastructure, co-lo hosting and end user technology solutions for 300+ staff to support clients in the transport sector. -
Ict Team LeadTrapeze Group Apr 2019 - Dec 2020Chippenham1. Lead the drive to migrate existing virtualised services to the cloud, identifying along the way new approaches that suit the Cloud platform and lead to overall cost reductions.2. Running existing data centre and providing platform monitoring and fixing on a 24x7x255 basis, ensuring SLA commitments to customers are met.3. End User Technology support for own office IT environment (laptops, mobiles, fixed lines) across multiple sites.
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Carer & Home ImprovementsN/A Sep 2018 - Mar 2019Temporary full-time carer of family for 3 months following an accident. Followed by a number of home DIY projects.
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It Asset Management Lead ConsultantBt Apr 2018 - Aug 2018Bristol, United Kingdom• Responsible for advising the Enterprise Architects / IT Asset Management Programme (ITAM) on Asset & Configuration Management processes, principles, policies, tools, architecture, dependencies and constraints.• Identify and assessing ITAM continuous improvement ideas against time, cost & audit criteria.• Deliver & support quick win tactical continuous improvement initiatives ahead of strategic plans.• Provide interim governance on existing inventory tools and process. -
It Technical Delivery & Transformation LeadBt Apr 2017 - Jun 2018Uk• Maintain an oversight of associated Delivery programmes, monitoring performance against business objectives, scorecard and responding and recommending actions to trends and taking executive action.• Deliver & support continuous improvement initiatives to underpin cost transformation.
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Line Of Business Data Centre Delivery LeadBt Oct 2013 - Mar 2017UkPromoted to a senior people managment and operational role in BT Technical Services & Operations - IT Provisioning team, supporting the delivery of Enterprise Cloud across all lines of business. Role includes Demand Management (forecasting and planning), requirement validation, resource prioritisation and management of escalations of IT infrastructure projects and overseeing a team of deployment managers all underpinned by continuous improvement (lean).
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Unit ManagerBt Jan 2013 - Sep 2013UkPart of unit management model devoted to developing and managing a mixed team of 12-15 managers and team members (at any one time) across the full spectrum. Includes coaching for performance, absences, conduct management, individuals development and career planning. Key part of role is to establish process confirmation, integration into operational managers, and developing consistency and best practises around people management & performance.
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Transformation Delivery ManagerBt May 2012 - Dec 2012• Lead role and responsibility for delivery of all aspects of the delivery of the transformational programme within BT Operate’s IT Provisioning Team. This is a highly complex set of programmes (circa £70m) with significant impacts across BT.• Transformation improvement initiatives included Asset & Configuration management tools, IT Provisioning deployment processes, and IT Demand & Resource Management.• Change Agent & lead responsibility in the adoption of LEAN ways of working and… Show more • Lead role and responsibility for delivery of all aspects of the delivery of the transformational programme within BT Operate’s IT Provisioning Team. This is a highly complex set of programmes (circa £70m) with significant impacts across BT.• Transformation improvement initiatives included Asset & Configuration management tools, IT Provisioning deployment processes, and IT Demand & Resource Management.• Change Agent & lead responsibility in the adoption of LEAN ways of working and establishing lean practises across the IT Provisioning deployment teams. Show less
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Senior Configuration ManagerBt Jul 2007 - May 2012• Drive provision of a global IT service asset & configuration management service that offers robust management and control of asset, system and service information, that is relied upon and centric to the efficient and effective support of BT’s Operations. • Governance & management of the ITIL based Service Asset & Configuration Management (SACM) processes - Management and Planning, Configuration Identification, Configuration Control, Status Accounting and Reporting, Verification and… Show more • Drive provision of a global IT service asset & configuration management service that offers robust management and control of asset, system and service information, that is relied upon and centric to the efficient and effective support of BT’s Operations. • Governance & management of the ITIL based Service Asset & Configuration Management (SACM) processes - Management and Planning, Configuration Identification, Configuration Control, Status Accounting and Reporting, Verification and Audit.• Capture, define and support best practice for Configuration Management across all appropriate departments in BT. • Strategic Programme engagement & Transformation lead focusing on IT asset & configuration management improvement programmes & projects, including best practise. Show less
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Business Operations ManagerBt Oct 2006 - Jun 2007• Delivering of information management tools and amalgamation of disparate tactical spreadsheets & systems.• Scope & deliver End-to-end supplier procurement process enhancements across all OneIT.• Managing High Cost Suppliers via a weekly Control Board consisting of BT Senior Managers & Directors.
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Tactical Vendor Relationship ManagerBt Jun 2006 - Sep 2006• Interfacing between BT and Tactical 3rd party Suppliers covering agency, consultancy and sub contracts. Building and maintaining relationships with BT's Suppliers, both onshore and offshore. Providing a single point of contact for all supplier related issues.• Managing High Cost Suppliers via a Control Board consisting of BT Senior Managers & Directors.• Source & deliver key tactical tool (Vendor Management System) for management of vendors of their company information, skills and… Show more • Interfacing between BT and Tactical 3rd party Suppliers covering agency, consultancy and sub contracts. Building and maintaining relationships with BT's Suppliers, both onshore and offshore. Providing a single point of contact for all supplier related issues.• Managing High Cost Suppliers via a Control Board consisting of BT Senior Managers & Directors.• Source & deliver key tactical tool (Vendor Management System) for management of vendors of their company information, skills and capabilities.• (extension of previous role in new team) Show less
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Contract, Relationship & Transition ManagerBt Oct 2004 - Jun 2006• Interfacing between BT and 3rd party Suppliers during outsourcing and transitioning, building and maintaining relationships with BT's Suppliers, both onshore and offshore.• Monitoring and reporting suppliers’ performance against contracted SLA's and reporting to BT Senior Managers.• Providing a single point of contact for all supplier related issues for contracts managed by the team, including security and infrastructure.Significant experience in Application Support &… Show more • Interfacing between BT and 3rd party Suppliers during outsourcing and transitioning, building and maintaining relationships with BT's Suppliers, both onshore and offshore.• Monitoring and reporting suppliers’ performance against contracted SLA's and reporting to BT Senior Managers.• Providing a single point of contact for all supplier related issues for contracts managed by the team, including security and infrastructure.Significant experience in Application Support & Maintenance- transitioning / outsourcing to several non-UK third parties- offshore risk assessment- management of 16 support staff (included on call & OOH) - around £1.5m worth of contracts (internal plus outsourced) - achieving 26.2% cost reduction on managed vendors. - BT Recognition for largest successful outsourcing project (130 applications) for it's time Show less
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Project Manager, Delivery Manager & DeveloperBt Mar 2001 - Mar 2005• Manager of a small team of developers, project management, budgeting, and resource for a rapid software delivery unit.• Design and implementation of 4 BT internal transformation applications.• E2E implementation of a BT Retail / Ofcom work queue & authorisation system - using all development lifecycle stages (requirement capture, solution & technical design, development, testing, implementation and support).
James H. Education Details
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Mathematics
Frequently Asked Questions about James H.
What company does James H. work for?
James H. works for Expensein
What is James H.'s role at the current company?
James H.'s current role is Head of IT.
What schools did James H. attend?
James H. attended The University Of Sheffield.
Who are James H.'s colleagues?
James H.'s colleagues are Apostolos L., Ruth May, Nick Burton, Anthony Bert, Adrian H., Rachael Mellor, Kalvin Benning.
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James Heaton
Ex British Army Now Helping To Increase Efficiency & Readines To The British, Us And Nato Forces. International Solutions Advisor For Sharkcage #Alwaysready #Modularstorage #WeaponstorageUnited Kingdom2castlethorpeuk.com, sharkcage.com
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