James H. Email & Phone Number

United Kingdom

United Kingdom

Oversee the management and delivery of IT Services, Security, Governance and Compliance for ExpenseIn. Key responsibilities include end to end management of end user technology solutions (including Azure 365 admin) to support a growing software provider of a first class, cloud-based, expense management system. If your expense management is clunky, time consuming, aged or complex - now is the time to try ExpenseIn !

Chippenham, England, United Kingdom

Oversee the management of IT, Security, Governance and Compliance for several of the Volaris Group companies including Trapeze Group UK (Public, Commercial, Corethree), Trapeze ITS UK, Taranto Systems Voyagerr in UK, and Modaxo in UK. Key responsibilities include end to end management of Cloud Infrastructure, co-lo hosting and end user technology solutions for 300+ staff to support clients in the transport sector.

Chippenham

1. Lead the drive to migrate existing virtualised services to the cloud, identifying along the way new approaches that suit the Cloud platform and lead to overall cost reductions.2. Running existing data centre and providing platform monitoring and fixing on a 24x7x255 basis, ensuring SLA commitments to customers are met.3. End User Technology support for own office IT environment (laptops, mobiles, fixed lines) across multiple sites.

Temporary full-time carer of family for 3 months following an accident. Followed by a number of home DIY projects.

Bristol, United Kingdom

• Responsible for advising the Enterprise Architects / IT Asset Management Programme (ITAM) on Asset & Configuration Management processes, principles, policies, tools, architecture, dependencies and constraints.• Identify and assessing ITAM continuous improvement ideas against time, cost & audit criteria.• Deliver & support quick win tactical continuous improvement initiatives ahead of strategic plans.• Provide interim governance on existing inventory tools and process.

Uk

• Maintain an oversight of associated Delivery programmes, monitoring performance against business objectives, scorecard and responding and recommending actions to trends and taking executive action.• Deliver & support continuous improvement initiatives to underpin cost transformation.

Uk

Promoted to a senior people managment and operational role in BT Technical Services & Operations - IT Provisioning team, supporting the delivery of Enterprise Cloud across all lines of business. Role includes Demand Management (forecasting and planning), requirement validation, resource prioritisation and management of escalations of IT infrastructure projects and overseeing a team of deployment managers all underpinned by continuous improvement (lean).

Uk

Part of unit management model devoted to developing and managing a mixed team of 12-15 managers and team members (at any one time) across the full spectrum. Includes coaching for performance, absences, conduct management, individuals development and career planning. Key part of role is to establish process confirmation, integration into operational managers, and developing consistency and best practises around people management & performance.

• Lead role and responsibility for delivery of all aspects of the delivery of the transformational programme within BT Operate’s IT Provisioning Team. This is a highly complex set of programmes (circa £70m) with significant impacts across BT.• Transformation improvement initiatives included Asset & Configuration management tools, IT Provisioning deployment processes, and IT Demand & Resource Management.• Change Agent & lead responsibility in the adoption of LEAN ways of working and… Show more • Lead role and responsibility for delivery of all aspects of the delivery of the transformational programme within BT Operate’s IT Provisioning Team. This is a highly complex set of programmes (circa £70m) with significant impacts across BT.• Transformation improvement initiatives included Asset & Configuration management tools, IT Provisioning deployment processes, and IT Demand & Resource Management.• Change Agent & lead responsibility in the adoption of LEAN ways of working and establishing lean practises across the IT Provisioning deployment teams. Show less

• Drive provision of a global IT service asset & configuration management service that offers robust management and control of asset, system and service information, that is relied upon and centric to the efficient and effective support of BT’s Operations. • Governance & management of the ITIL based Service Asset & Configuration Management (SACM) processes - Management and Planning, Configuration Identification, Configuration Control, Status Accounting and Reporting, Verification and… Show more • Drive provision of a global IT service asset & configuration management service that offers robust management and control of asset, system and service information, that is relied upon and centric to the efficient and effective support of BT’s Operations. • Governance & management of the ITIL based Service Asset & Configuration Management (SACM) processes - Management and Planning, Configuration Identification, Configuration Control, Status Accounting and Reporting, Verification and Audit.• Capture, define and support best practice for Configuration Management across all appropriate departments in BT. • Strategic Programme engagement & Transformation lead focusing on IT asset & configuration management improvement programmes & projects, including best practise. Show less

• Delivering of information management tools and amalgamation of disparate tactical spreadsheets & systems.• Scope & deliver End-to-end supplier procurement process enhancements across all OneIT.• Managing High Cost Suppliers via a weekly Control Board consisting of BT Senior Managers & Directors.

• Interfacing between BT and Tactical 3rd party Suppliers covering agency, consultancy and sub contracts. Building and maintaining relationships with BT's Suppliers, both onshore and offshore. Providing a single point of contact for all supplier related issues.• Managing High Cost Suppliers via a Control Board consisting of BT Senior Managers & Directors.• Source & deliver key tactical tool (Vendor Management System) for management of vendors of their company information, skills and… Show more • Interfacing between BT and Tactical 3rd party Suppliers covering agency, consultancy and sub contracts. Building and maintaining relationships with BT's Suppliers, both onshore and offshore. Providing a single point of contact for all supplier related issues.• Managing High Cost Suppliers via a Control Board consisting of BT Senior Managers & Directors.• Source & deliver key tactical tool (Vendor Management System) for management of vendors of their company information, skills and capabilities.• (extension of previous role in new team) Show less

• Interfacing between BT and 3rd party Suppliers during outsourcing and transitioning, building and maintaining relationships with BT's Suppliers, both onshore and offshore.• Monitoring and reporting suppliers’ performance against contracted SLA's and reporting to BT Senior Managers.• Providing a single point of contact for all supplier related issues for contracts managed by the team, including security and infrastructure.Significant experience in Application Support &… Show more • Interfacing between BT and 3rd party Suppliers during outsourcing and transitioning, building and maintaining relationships with BT's Suppliers, both onshore and offshore.• Monitoring and reporting suppliers’ performance against contracted SLA's and reporting to BT Senior Managers.• Providing a single point of contact for all supplier related issues for contracts managed by the team, including security and infrastructure.Significant experience in Application Support & Maintenance- transitioning / outsourcing to several non-UK third parties- offshore risk assessment- management of 16 support staff (included on call & OOH) - around £1.5m worth of contracts (internal plus outsourced) - achieving 26.2% cost reduction on managed vendors. - BT Recognition for largest successful outsourcing project (130 applications) for it's time Show less

• Manager of a small team of developers, project management, budgeting, and resource for a rapid software delivery unit.• Design and implementation of 4 BT internal transformation applications.• E2E implementation of a BT Retail / Ofcom work queue & authorisation system - using all development lifecycle stages (requirement capture, solution & technical design, development, testing, implementation and support).