Microsoft Exchange and Lync Global Administrator (2015 – 2016)• Provided L3 Global support for over 100,000 employees for MS Exchange 2010/2013.• Tested various patches and hotfixes before production installs and documented operational behavior differences.• Tested instructions before production support implements them.• Wrote, reviewed and updated documentation for Exchange server builds.• Built Full Exchange DAG, prepared for production with the following HPOV monitoring, DPM Backup, Antivirus and migration of users.• Took an authority on Digital Signage ensuring that the operational processes were put in place and provided Global Support.• Managed multiple tasks with changing priorities to meet deadlines in a fast paced environment with constant interruptions.• Remedy-responsible for troubleshooting help desk tickets involving email problems such as undeliverable mail, mailbox moves, log mailbox issues, changing alias names, etc.• Diagnosed and corrected common exchange server problems, including all advanced server hardware and software problems.• Uses Remedy Ticketing Management System to create, resolve and document client requests and incidents.• Per Remedy incident ticket, moved mailbox database to nearest exchange server to resolve connectivity issue.• Resolved connectivity issues for remote users while managing upgrades, backups, server configuration, remote mail, security, virus protection and software troubleshooting.• Provided support and maintenance of Microsoft Office Outlook Web Access(OWA) and Microsoft Office Outlook E-mail, Calendaring & Scheduling

SIS/PTS/NeXT Training Manager • Architect and implemented Adobe Connect pro (9.5 v) as a Virtual Classroom technology for internal training and Development program.• Asset cost reductions and improved utilization of IT resources by implementing server virtualization.• Managed the computer training center for Schlumberger, ensuring that hardware, software, licenses, and audio / visual aspects were ready for instructor-led courses. This setup required reimaging of approximately 100 workstations and laptops.

• System Integration(Unix/Windows), System Pertro-technical Applications Deployment• LiveQuest ASP design and implementation for internal and oilfield clients – The LiveQuest application delivery and collaboration solution allows petro-technical professionals to securely access and share exploration and production (E&P) application and data, including 3D visualization applications remotely.• OpenAccess ( Cloud Development), Installed Hardware(servers and NAS storage) and configured a business model using Schlumberger software as a service on demand.

• Provided Technical Sales support to oil/gas customers to purchase Workstations, Servers and Storage Solution with expanded customer domain• Coordinate customer hardware transfer; setup and configure Solaris Jumpstart solution for seamless transition.• Design and implemented LiveQuest solution for multiple customers.

Provide Hardware/OS support for Internal/external clients.

Migrated over 1000 computers from IBM PS2 w/ windows 3.11 workgroup OS to Compaq Elite Windows 95 for Pennzoil company. Computer hardware Field Engineer repaired Desktop/laptops, printers, and inventory all Houston area location.