James Hadenham Email & Phone Number

Australia

As Account Relationship Manager for CSM I was required to manage all aspects account management for both new and existing clients within my territory, meeting sales and increasing existing client holdings. This included defining briefs, determining pricing and contract arrangements, placing orders, monitoring production, delivery and accounts payments. Relationship Management* manage strategic relationships and all aspects of client communication * design and implement annual contracts schedule * effectively forecast and manage sales pipeline to meet annual sales targets* introduce product improvements and promote ongoing service attendance * liase/report/resolve customer dispute and/or queries * contribute to the development and execution of marketing and sales strategy Key Operational Tasks* undertake sales pitch/presentation for new accounts - negotiating contract price points* analyse client brief and prepare designs and samples* manage product inventory according to client requirements/ purchase order progress * verify design and secure client approvals * track/receive/verify/distribute client orders

Worked closely with the business principal on all aspects of daily routine including general design and production, warehouse stock control, showroom attendance and ultimately client service attendance. Key Operational Tasks:* customer account administration * analyse client brief and clarify elemental order details * manage customer purchase order progress * track/receive/verify/distribute client stock orders * manage supplier accounts and relationships

Certificate 3, Business Administration, Management And Operations

Higher School Certificate