Documented a thru hikers journey of self determination and struggles. Hiker "Rudy" set out to hike 2100 miles from Georgia to Maine in memory of his grandmother, who had succumbed to Alzheimer's, as well as his own rehabilitation from Alcoholism. Planned and implement daily miles hiked, stopping locations, resupply areas and running budget. Obtained financing, gear and meal sponsorships/donations.Documentary is currently in post production.

Successfully managed a diverse portfolio of 350 accounts valued at $1 million, ensuring high levels of customer satisfaction and retention. Proactively promoted and provided comprehensive training on platform features to clients, resulting in increased adaption and usage of key functionalities. Developed a growth mindset approach, serving as a trusted advocate for clients and strategically identifying opportunities for account expansion and upselling. Conducted business reviews with clients, analyzing performance metrics, addressing concerns and providing strategic recommendations to drive their success.

Work with high level leaders in the Multi-family industry to create and deliver bi-annual CSR presentation that provide valuable data insights on services provided, highlighting and celebrating achievements, while also identifying areas for improvement and growth.Conduct recurring calls with corporate contacts to evaluate service needs and satisfaction.Ensure quality of support and requested software changes through coordinated meetings with product, sales engineers, and development leads through establishing and maintaining a strong working relationships with internal resources and stakeholders.

Pod 2 leader for Core software services, participating in daily and weekly client calls to ensurecustomer satisfaction including fast, detailed responses to service tickets and bugs. SME for Conventional, Student, Affordable and Military products

Treated residential and commercial properties by determining the most efficient method to get rid of pests depending upon type of bug and degree of infestation.

Supported staff development and goal attainment by focusing on skill development and job satisfaction.Focused on customer satisfaction, through inventory control, product knowledge and researching buying trends.Maintain and exemplify store standards. Order writing for all departments. Writing and administering employee evaluations. Assist in creating and maintaining operational policy. Data Entry and balancing POS System.