James Harbour Email and Phone Number

As a UGC Content Creator I aim to create engaging and authentic content for your brand from a “normal everyday user” perspective.

• Manages all 1,206 in-store use and demo devices.• Ensure all Demo and In-Store Tech is at 100% health and functionality.• Ensure a root cause analysis has been conducted, and full troubleshooting steps have been takenbefore escalating any device issues.• Create, manage, and educate a merchandising team to help support resets & day-to-day tasks.• Serve as the ambassador of Apple’s brand, products, and services when communicating the latestmerchandising strategies & vision.• Prepare, organize, and support teams through seasonal merchandising resets and new productintroductions.• Lead by example to ensure the store consistently meets merchandising standards.• Educate and provide feedback to entire store team.• Support the leadership team with the Shopping Experience by observing the customer experienceto share success and opportunities of the latest initiatives and focuses.• Support the customer experience by delivering downloads and peer to peer training to educate thestore on the latest directives.

• Lead sales floor with six figure quarters, top business leads, and top customer satisfaction.• Support others with knowledge around purchasing options, including financing and carriercontracts.• Held developmental conversations with peers around sales, knowledge, and goals.• Updated and tracked sales numbers for entire sales team.• Supported sales floor during leadership meetings or busy times.• Become an early adopter of new technology both Apple products & third party.• Present new directives to leadership to engage customers & employees around sales objectives.• Lead sales floor to awards revolving around customer journey

• Drove sales, created owners, and built brand loyalty.• Brought Apple products, services, and ecosystem to life through demos, personalization, andanswers to customer questions.• Set up customer devices.• Created Team to achieve customer service award and achieved that goal.• Supported all areas of the store during busy times

- Self load vans every morning- Deliver over 250 packages quickly/efficiently daily- Train new drivers- Save other drivers after finishing route