James Harper Email & Phone Number

Warsaw, PL

Warsaw, Mazowieckie, Poland

Warsaw Metropolitan Area

Training lead for a customer-centric fashion platform.- Rebuilding Miinto's Onboarding training program for Customer success agents- Delivering new hire trainings (onboarding, technical & soft skills)- Improving NPS and CSAT through simplified continuous training- Creating materials on our 'in-house' LMS system- Creation of materials for any ad-hoc.

Warsaw, Mazowieckie, Poland

Sole trainer in customer care for a Crypto Mining project. Key tasks:- Delivery of trainings (onboarding, technical & soft skill)- Crypto & Blockchain knowledge- Redesign of training structure- Maintenance of materials- Creating ad hoc trainings Following the KOLB training theory and the Kirkpatrick learning cycle.

Trainer and creator of materials in customer care for a crypto-based iGaming platform, offering Casino, Live Casino, Sports & E-sports gambling solutions.Key Tasks:- Creation and of a 2-week training.- Delivery of trainings - Onboarding- Creation of onboarding materials for gambling industry new hires- Creation of an extensive gambling knowledge base.

Warsaw, Masovian District, Poland

Sole trainer and creator for the Maverick Projects customer service team.Key tasks:· Designing and creating a 3 week training for the client· Creation of troubleshooting manuals· Training of the devices and connections with servers· Training of systems: Salesforce, OKTA, Online Wizard, VHQ· Soft-Skills workshops · Monitoring development using the.

Warsaw, Mazowieckie, Poland

Providing Adi.service onboarding training for adidas customer service new hires in Europe and Russia.Key Tasks:- Working directly with the brand- Delivering adi.service training- Specialising in brand history, website and soft skills - Creation of materials (soft skills/systems)- Creation of QA Framework (team project)- Training in the systems: Salesforce.

Warsaw, Mazowieckie, Poland

Customer care agent for the U.K and Eire- Providing customer care over various mediums- Phone, email, chat and social media- Brand representation- Complaints team memberSpecialising in phone conversations, I delivered and exceeded all my targets, leading to a nomination for 'Agent of the year' for Teleperformance Polska. I wrote the first reply from the.

London, England, United Kingdom

Providing Lung Function Tests for a much respected pulmonologist.Key Tasks:- Spirometry Lung function tests- Full Lung Function tests- Skin Prick Allergy testing- Liaising with Consultants and Labs - Coordination of customer journey - Booking all forward appointments- Daily calibration of Lung testing equipmentImmediate life support' trained, fire.

London, England, United Kingdom

End to end VIP patient care.Key Tasks:- Managing the full operation of a VIP clients’ stay- One to one personal assistance for the VIP patient- 24/7 oncall service- Dealing with pharmaceutical and insurance companies on behalf of VIP client- Handling all travel arrangements- Complaints management- Liaison with Heads of Medical Departments- Maintaining the.

London, England, United Kingdom

Managing the workflow for 15 consultation rooms, in a world famous private hospital.Key Tasks:- Providing PA support to up to 15 medical consultants- Providing pre/post consultation support- Building positive relationships with clients- Analysing and resolving service issues promptly- Onboarding mentor- Supporting administrational tasks- Handling.

London, England, United Kingdom

Duty Manager, overseeing the front desk of a 5-star private members club, affiliated with the Premiership football team. Key Tasks:- Club management- Comprehensive service to the club's Chairman & Players- VIP member service- Front desk management - Banking daily totals- Member account management - Monthly commissions calculations - Stock management - New.

Dunedin, Otago, New Zealand

Managing the front desk of a 4* hotel.Key Tasks:- Brand representation- End to end guest service- Front Desk management - Banking - Stock management Fire and H&S trained