James Harscher is a professional in their field. Colleagues describe them as "James and I worked together in the same product at our company. He worked in Support. I was a CSM. James made a huge impact from the beginning. He’s results-oriented, knows how to get to the bottom of an issue, and thoroughly communicates. He does it all with a smile on his face. His bad days don’t show to the customers and only rarely to his closest co-workers. James goes above and beyond. He encountered one of my customers who needed our product to be compliant with with a unique regulation they had. James reached out to me because he had an idea that would involve our cloud team for this customer who must have an on-premise version of the software. He understood the security requirements, so I had him call my boss. His idea was implemented and we were able to retain the customer. It was truly above and beyond customer service, collaboration, and creativity!" and "James has built a reputation in our company as the best analyst we have. I know that is due to his outstanding work ethic, dedication to go above and beyond and his focus on forward thinking outcomes and driving solutions. He’s also proven to be fast learner. He’s one of the few analysts to master multiple complex software products with ease. I appreciate his thoughtfulness and thorough approach to everything he does, it’s truly admirable! I can tell he’s a born leader who leads by example (because it’s what I’ve witnessed firsthand working with him). He always takes the time to thank others for their contributions and sees the best in everyone. He’s an inspiration and an invaluable asset to an organization he decides to be part of. "