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Design leader with over 25 years design experience from corporate in-house to start-ups within the healthcare space. For the past 17 years, I have served various roles in product design with Amwell, a leading telemedicine company. I lead with a servant leadership style, encouraging collaboration, building a sense of community, and designer growth to reach a designers full potential. I specialize in UX and UI, designing quality user interfaces that delight and meet the user’s needs. In my free time, I am a nature photographer, always on the hunt for that next species.
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Director, Product DesignAmwell Jan 2023 - Jan 2024Boston, Massachusetts, Us• Led a design team of up to 11 designers developing user experience and UI for Amwell’s products specializing in Consumer, Administrator, and Core experiences• Collaborated with design leadership, PM, and engineering, to translate business needs into product requirements and designs• Led cross-functional design demos with designers, product managers and engineers• Oversaw Converge platform white-label configuration design and training• Performed operational duties including intake of work, design QA, team meetings/stand-ups, organization and planning for team on-sites and social activities• Served as internal design tool admin, managing user access and organization for Figma, Zeroheight, Optimal Workshop, Frontify, Bluehost and Shutterstock including associated expense reporting• Led UX copywriting discipline, developing team SMEs and designer styleguide, standards and guidelines• Worked with analytical tools such as Looker, and Google Analytics to help drive design decisions• Developed strategy for Amwell’s new corporate branding and its affects upon product design -
Director, Ui DesignAmwell Mar 2016 - Jan 2023Boston, Massachusetts, Us• Led design team of up to 21 designers, managing UI design for Amwell’s enterprise web applications, native mobile, and kiosk for CareTalks legacy and recent re-platforming to new Converge• Led cross-functional design demos with designers, product managers and engineers• Collaborated with designers and engineers to establish new platform responsive design approach• Oversaw legacy Caretalks and Converge platform white-label configuration design and training• Supported design initiatives for internal company communications, marketing collateral, business graphics, executive leadership presentations and other business/sales proposals• Managed interviewing and hiring for FTE and contractor roles for a globally distributed team• Led transition from Zeplin/Sketch/Invision to a single design tool of Figma, saving over 100k annually• Served as internal design tool admin, managing user access, organization, and expense reporting for Figma, Sketch, Zeplin, Invision, Zeroheight, Optimal,Workshop, Frontify, Bluehost and Shutterstock• Developed and conducted new employee orientations and onboarding for FTEs and contractors• Led design teams as we transitioned from bespoke design approach to new reusable design system• Worked with the design team to transition our existing products to be WCAG compliant• Led internal design QA program for pre-production UAT testing• Served as department liaison for external design vendor supporting white-labeling asset creation• Conducted external product user testing with User Experience Center of Bentley University
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Manager, Visual DesignAmwell May 2009 - Feb 2016Boston, Massachusetts, Us• Developed UI designs, styles, patterns, visual assets and imagery for core web CareTalks platform • Translated core web app experience into iOS and Android native consumer mobile designs• Designed UI for Telemed Tablet and Kiosk device experiences as well as our SDK sample app• Designed styles, patterns, and associated support documentation for CareTalks application• Designed and developed custom iconography and illustrations for CareTalks application• Developed and maintained Caretalks product white-label configuration guidelines and specifications• Managed visual design library of UI interfaces and specifications for web, mobile and kiosk, Telemed Tablet and SDK sample app• Supported department design initiatives including internal company communications, marketing collateral, leadership presentations and sales proposals
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Visual DesignerAmwell May 2007 - May 2009Boston, Massachusetts, Us• Founding product UI designer for Amwell’s Visual Design department, producing UI designs, styles, patterns, visual assets and imagery for core web CareTalks application • Collaborated with information architect, copywriter, product managers, engineers, and executive leadership to understand business needs and product requirements• Managed visual design library for UI interfaces and specifications for CareTalks web application• Designed custom iconography and supportive illustrations for CareTalks web application • Supported department design initiatives including internal company communications, marketing collateral, leadership presentations and sales proposals
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Senior Visual DesignerMerck May 2001 - May 2007Rahway, New Jersey, UsDesigned and developed Merck Research Labs web applications from start to finish, including site architecture, usability, wireframing, UI design, and coding. Additional design work for print collateral, html emails and banners, logos, and exhibition display. -
Senior Graphic DesignerAetna Dec 1998 - May 2001Hartford, Connecticut, UsDesigned healthcare marketing materials for this corporate, in-house design department that included plan brochures and associated collateral, direct mail, internal communications, corporate marketing, logos, web design, and illustrations.
James Hatfield Skills
James Hatfield Education Details
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California Polytechnic State University-San Luis ObispoDesign And Applied Arts -
Shasta College
Frequently Asked Questions about James Hatfield
What is James Hatfield's role at the current company?
James Hatfield's current role is Product Design Leader.
What is James Hatfield's email address?
James Hatfield's email address is jh****@****cox.net
What is James Hatfield's direct phone number?
James Hatfield's direct phone number is +161720*****
What schools did James Hatfield attend?
James Hatfield attended California Polytechnic State University-San Luis Obispo, Shasta College.
What skills is James Hatfield known for?
James Hatfield has skills like Project Management, User Experience, User Interface, Flash, Css, Strategic Planning, User Interface Design, Html, Photoshop, Mobile Applications.
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