Support Specialist Engineer
CurrentManage replacement of aging systems for special projects, new hires and refresh projects.Provide support onsite and remotely for 24,000+ LAN/WAN colleagues for Win7, Win10 & Office o365.RDP, VNC and SCCM remote connection utilization for troubleshooting.Microsoft Active Directory support.Support VDI and Citrix Technology. (Virtual Desktop Interface)ServiceNow and Footprints tracking of support calls.Image Laptops, Desktops and Thin Clients for deployments.