James Heflin Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Lehi, Utah, Us

El Segundo, Ca, Us

OceanX is a tech-enabled fulfillment provider, partnering with leading beauty, health, & wellness brands. We provide unparalleled fulfillment services, working hand-in-hand with our partners to deliver desired outcomes to grow and scale both D2C & B2B businesses.

San Francisco, California, Us

Helping Title & Escrow companies to become exceptionally efficient & secure, while providing their clients with the best service available.

Austin, Tx, Us

• Facilitate the growth and expansion of newly launched fulfillment partners programs.• Provide various partner programs to local merchants at maximum fulfillment and seeking to outsource e-commerce functions. • Generate growth for the program by strengthening existing partnerships while fostering relationships with new partners. • Collaborate with partners to generate amplified shipments and revenues for both parties. • Created backend reporting system to streamline operations. • Serve as internal lead distribution to partners.• Optimized communications between partners with the development and execution of a Partner Portal. • Magnified program on an international level, covering three countries within the program.

Austin, Tx, Us

• Maximized outbound sales team performance by establishing and maintaining relationships with new merchants and securing new clientele referrals as a byproduct. • Onboarded merchants onto ShipStation software, offered support and workflow tips to a continuous basis to maintain contact with clients. Provided hands-on training and implementation services.• Directed complete sales process, from identifying and securing new enterprise clients to the onboarding procedure. • Surpassed established sales goals on routine basis. • Ranked number one in both call volume and talk time. • Ensured outstanding customer service by following through with clients in complex and extended sales cycles. • Conceptualized and developed successful email and phone campaigns.

Austin, Tx, Us

• Converted expired trial customers into paid users as a member of the newly established Retention team.• Liaised with customers to garner understanding for their individual needs, facilitated the return of previously cancelled accounts. • Transitioned into role of opening the new Presales hotline, served as primary point of contact for all incoming sales questions and concerns. • Achieved the highest work output in first month with an average of more than 100 calls per day.• Exceeded sales goals with 131% in Q4 sales.• Spearheaded entire sales team with the highest talk time in Q4.