• Utilized Microsoft Teams to attend meetings, contact users, and work on laptops remotely, Sent images, links, and text to users local and remote. Used Teams as a paper trail when working with users, to document the progress of resolving issues.• Imaging and deployment of Laptops using Auto Pilot and Microsoft SCCM. Worked with Network Team to be sure names were in the Domain and added to iTunes.• Used Service Now ticketing software and inventory packages to log in new equipment, deploy laptops and CAD stations and add computer names to OU in Active Directory. When the computers were too old Service Now was used to remove them from production and disable the computer name or host name from the Domain.• Installed and trouble shooted different R&D software and engineering software.• Worked with engineers at Safety Test Center and Product Deployment, matching the right laptop with their individual needs.

• Toledo Flour Mill: Moved client application software to new servers. Configured ODBC Sources to make changes to the SQL database and to change the Admin passwords for the new SQL database. Tested Data Source, then set terminal for testing of Application software on Windows Servers 2012R2, replaced the host name in the Sys.ini file for 35+ terminals.• Contracted to go to client sites to fix and/or replace hardware software including networks printers, monitors, laptops, and other hardware devices.• Troubleshoot and diagnose problems with Lync phones and conference room video hardware and software.• Contracted to go to doctors’ offices and clinics to upgrade application software for diagnostic purposes. After upgrade, check software version by taking picture of each workstation and verifying the software licenses version number is correct.

Upgraded laptops and development workstations from Windows 7 to Windows 10 on a 2016 Windows Enterprise Server Network through downloaded images. Tested and installed various office and development (Thomson Reuters product) software packages. Troubleshoot build errors and helped users transfer files from Office 365, Chrome, and Microsoft Notes. Microsoft Teams: dealt with access and logon issues and re-establishing user profiles on the domains. Resolved issues with power & video on Dell docking stations.

Upgrading CAD workstations from Windows 7 to Windows 10 on a 2016 Windows Enterprise Server Network through download images. Also troubleshooting, testing, and installing various specialized engineering software packages.

Network Support | Kerr Russell & Weber Plc, (Temp position until the law firm hired someone) Detroit, MI April to June 2018• Troubleshooted and monitored Windows 2012 r2 Server• Used Veeam Back up software to check daily backups• Replaced UPS battery controller for network• Did computer build for Windows 10 and readied systems for new employees• Troubleshooted hardware and software issues called into the helpdesk daily• Check server room and ranks for any error lights• Troubleshooter network drops from user office to switch in server room

• Support for 48 engineers and two buildings • Tech support for 14 Mac Zoom conference rooms -- daily monitoring and testing• Worked with AI engineers to assess their needs for hardware/software configuration • Break fix support for both hardware and software applications on all PCs and laptops• Encrypted laptops (Linux, Windows, and Mac). Upgraded hardware if needed for encryption. • Used Mac Parallels VMware for virtualization, to run Ubuntu Linux, and Windows 10 on top of a Mac Book Pro operating system.• Used all services from Google Services in the cloud, all data was back up to cloud• Troubleshoot level one and level two network outages and communicate them to the Network Infrastructure team in the Pittsburgh office.• Supporting and troubleshooted Ubuntu Linux, Mac, and Windows 7, 10• Providing enterprise user based support for smaller sites• In charge of two Network Data rooms • Prepared and activated photo security badges for employees• Worked with Security company to get badges working at site. Worked with another Security company to help in setup and configuring 18 security cameras inside and out site.• In charge of two Network Data rooms• Installation and upgrade of various software applications both desk side and via remote support tools• Daily conference calls with home office in Pittsburgh• Kept inventory of IT equipment for both locations• Provide help desk service to all users of the local site as well as assistance for other regional site

Profile SummaryJim is an IT professional with over 30 years of experience and a veteran of the United States Air Force. In his most recent contract, Jim worked on project Cyclone, a team that Migrated HP servers for the JCI/Adient datacenter separation between Michigan and Germany (work included SUSE Linux administration, troubleshooting of security issues, and application support). Previous to this position Jim was a systems administrator for Ford where he worked on multiple OS platforms to include Windows and Unix, supported Team Center upgrades, and handled global application support using BMC Remedy. Jim also worked another contract position at Ford where he functioned as a Support Analyst. In this role Jim handled critical systems for the manufacturing plants and was responsible for applications, infrastructure, and EDI support between the suppliers and Ford. Jim is comfortable supporting and troubleshooting shop floor systems, Outlook, and Skype for Business (Lync). He has a Bachelor of Science in Computer Science from the University of Toledo.

Desktop Engineer December 2106 to presentProMedica Healthcare Systems, Monroe, MI: Migrating from McKesson to Epic Healthcare SystemsMigrating from McKesson to Epic Healthcare Systems• Troubleshooter for laptops working with Microsoft Bit Locker• Responsible for creating folders, adding users, changing objects in the OU, setting up printers, plotters, and cues with DHCP or TCP/IP protocol using Active Directories.• Moved IDs into proper folders for Group Policy.• Used Microsoft Console, SCCM for software pushes over the network• Checked to make sure Citrix Met Frame 5.5 would work with existing software.• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.• Troubleshooting network connectivity in a LAN/WAN environment.• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.• Provides backup support and assistance to the Network Administrator as needed.

Linux System Administrator, Johnson Controls, Inc. Migration: Cyclone Project March to June 2016Plymouth, MI • Migration of 140 HP ILos from Michigan to Germany and around the world Version 3 and Version 4 changing Domain name, DNS IP address, and adding additional System Admin account for migration.• Skype meetings relating to migration of servers from Michigan to Germany. Type of severs were SUSE Linux Enterprise Server (Version 11 Patch 1 & Patch 3), • Using SUSE Linux Enterprise Server Yast2, migrated 120 production servers here and around the world by changing: Hostname/DNS. Name server 1, 2, 3 IP address, Domain name, Domain search, NTP IP address, updated /etc/hosts, and update /etc/fstab settings using vi editor.• The job of these administrators will be to work with my applications support teams to make sure we migrate the servers to the new domain and validate that there are no issues with the application(s) or the servers and monitoring that we have activated them correctly• Project Lead for split between JCI and JCI automotive, Infosys connections into the Milwaukee Data center will need to differentiate the IP services running on the two IP addresses listed from the Milwaukee DC to the Holland DC. The new company Adient will be separating from the Milwaukee DC and new connections will also need to be set up, as we will no longer have connectivity into the Milwaukee Data Center. Working with other network people to find out how to reroute firewall setting’s New fire wall settings from Holland MI, to Burscheid Germany. • Troubleshooter for Linux security issue with user accounts on local servers.

• Admin for global customer base utilizing multiple OS platforms: UNIX, Windows, Oracle database. • Scripting in Shell, KShell, Bash, CShell: ran update patches on servers globally utilizing Windows scripts and UNIX scripts• Working knowledge of network protocols.• Understanding of metrics (KPI) Key Performance Indicators.• Web EX video conferencing with other team members, both local and global, on new database programs in beta testing, server issues, and upcoming patches for UNIX and Windows servers.• Helpdesk experience with BMC Remedy tool for a global work queue. Support for deployment of global C3P application for Operation Control centers located in Chennai, India and North America. Collaboration with Ford Application Development and Application Management IT groups to resolve application issues and ensure compliance to global standards• Interfaced with various levels of business customers, engineers/designers, and other IT groups to provide quick resolution to their application concerns/issues.

• Used HP Proliant DL 360p gen8 (Firmware version 1.13) software to change System Admin password on 60 new Linux boxes added to new data center.• Manage password accounts on Linux server’s physical and VLAN, manage user rights to host and folders . Create, modify, and delete user accounts on Linux boxes.• Modify Samba comfit file to add users to Samba.• Required to work with SUSE Linux Enterprise edition from the command line instead of GUI.• The LDAP admin program is a custom program written in Perl. Came to this position and had to learn HP Service Manger and LDAP admin. Since the LDAP admin program was custom software and no documentation I had to learn it and create the documentation.• Educated myself on HP Service Manger (a service ticket program). Just recently trained in class for new cloud based ticket program called Service Now (IT Service Management Suite) we just switched over in June. What helps me here is previous experience with Remedy at Ford Motor Company.• Created scripts to add, delete and modify user accounts for host when the host was new and not in the Linux LDAP admin program.• Perform look up on servers using Zipper, nslookup and Active Directories, Truven has 1000’s of servers across the United States. Established locations of servers and ownership, as well as the location of apps on the oracle databases and where they are stored.• Added user’s to AIX hosts using Smitty IBM System Management Interface Tool (SMIT).• Attended teleconferencing calls a daily bases (Windows team, UNIX team, and Infrastructure Tech Meeting) Truven Health was moving their data center to two new locations. Had training on Blue Cat for managing Windows and Linux servers. Attended meeting hosted by SUSE Linux on upgrading our SUSE Linux servers to ver. 11.0, service pack 3 enterprise editions. SUSE showed our team how their Server Manager could manage our Linux servers whether they were SUSE or not.

• Providing customer service and technical support to all e-mail, network, and computer users at the Detroit Arsenal.• Serving as a technical expert and system administrator to the Network Enterprise Center, Detroit Arsenal (NEC-DA).• Responsible for conducting the installation, testing, operation, troubleshooting, and maintenance of information technology security, configuration management of telecommunications and data infrastructures in multiple buildings/locations.• Consults with Network Enterprise Center (NEC) computer network specialists and managers to develop new programs or modifications to internal structure of systems and procedures.• Provides customer service and technical support to internal and external customers through use of Remedy ITSM ticket system.• Provides software support of Windows operating systems, Windows XP, Vista, and Windows 7.• Assisted taking physical inventory of Government Furnished Equipment (GFE) at multiple government locations.• Responsibly maintained Information Assurance training and certification including compliance for Army Regulation (AR25.2).

Part of 5 man team hired to populate server racks with 360 SAS disk array devices, 40 Dell Power Edge R710 servers, and 18 racks of Dell Power Vault (backup drives for servers). All SAS devices were daisy chained by SAS cables between the drives. Installed PS2 mounting brackets, wired all drives using power cables, SAS cables, and RJ45, and labeled power cords for the electricians. These upgrades were installed in a Server Farm of 4,700 servers, with multiple mainframes at this site. Equipment used: Dell Power Edge R710 (server), Dell SAS disk array devices, Dell Power Vault (backup drives for servers), AFCO systems server racks

Troubleshooter for PC hardware and software for home users and small businesses. Solve network problems, update hardware, install and configure specialty software and provide some individualized training.

Velocity, Inc., Holland, OH Troubleshooter for load balancing routers and switches for large hotel and retail chains in the continental US. NOC performs constant 24/7, 365 networks monitoring of each location tracking routers and modems using static IP address or DDNS lookup via V-Select. Provide tech support for line and PC techs configuring routers and switches and supply them with circuit ID, subnet, and PPOE while on location. Also assist with MPOE, DSLAM and D-MARK. Remote log in to router, to make changes and reboot. Work with all carriers (AT&T, Cablevision, Comcast, Time Warner Cable and others) to handle site down issues, or if the carrier cannot log-on into their server, also to assist with T1 issues, gateways and cable lines. Track and show real up time for a location graphical to find trouble spots in equipment and lines. Analyze charts and data of circuits to find down time for a line or location, to solve problems quickly and better assist the line and PC techs.Hardware used: Cisco (Linksys RV082) load balancing router, Cisco (Linksys Wireless– G router for mobile broadband, Velocity V-band 2.0 load balancing router, Velocity V-Band Platinum load balancing router.

Network Administrator on team that manages over 500 Dell and IBM servers for Ford North and South America; primary Admin to manage the day-to-day maintenance for 40 of the 500 servers. Analyze backups, policies, hardware and communication problems with tape units and RMU connections. Security on Windows 2000 and 2003 enterprise network using Active directories. Responsible for creating folders, adding users, changing objects in the OU, setting up printers, plotters, and ques, with DHCP or TCP/IP protocol. Setup and config Outlook accounts, remote and hands-on trouble-shooting, and deploying new computers. Backup software includes Veritas (V.8.6) Net Backup Data Center and Backup Exec. Array software includes Dell Open Managed Array Manager and IBM Server Raid Manager. Folders and file restores for NAS Devices, Folders and file restore for TSM Devices.Support Analyst August 2003 – February 29, 2008Second position while at Ford Motor Company -- Global Help Desk Analyzed calls from Ford Motor Company employees and suppliers worldwide. Handled critical plant applications for Ford manufacturing plants, and paged on call person or escalation tickets to the proper group to keep plants up and running. Re-sych remote user secure ID. tokens with satellites in space, so remote users can log into Ford Motor Company Secure Global Network. Cleared and Restarted TSO Mainframe printers and reset mainframe passwords. Worked with Covisint and AMC Supply Chain to make sure suppliers EDI transactions transferred between Ford and Suppliers. Made sure suppliers were set up to login and utilize the Ford Supplier Portal. Calls include: all Microsoft products, 3000 different Ford applications, VPN, Routers, network servers, mainframes, EDI, TSO, MVS, AS/400, wireless, laptop, Secure ID. tokens, exchange servers, outlook, Palm Pilot, Pocket PC's, Everest and all PC hardware and software issues.

St. John’s Health Systems, Harper Woods, MI. Short-term database project to analyze effective way to bring 5 hospitals’ laboratory mainframe data for 30 different lab tests (text format) into Microsoft Access 2000, and still be compatible with health care insurance system requirements. Data needed to be automated into Access with macros.

Detroit VA Medical Center, Detroit, Michigan. Administrator over 1600 PCs on NT 4.0 Enterprise Network Built NT and SQL Servers for domain to run Accumax (medical database) and web software. Helped configure and troubleshoot Citrix Metaframe (thin client) for the network. Worked with Vista System (VA Digital Mainframe running VMS)Maintained Microsoft Exchange ServerResponsible for NT Server and mainframe backupsIncreased drive volume size and buffers on mainframe after adding several SQL servers.

Administrator over 1600 PCs on NT 4.0 Enterprise Network Built NT and SQL Servers for domain to run Accumax (medical database) and web software. • Helped configure and troubleshoot Citrix Metaframe (thin client) for the network. • Worked with Vista System (VA Digital Mainframe running VMS)• Maintained Microsoft Exchange Server• Responsible for NT Server and mainframe backups• Increased drive volume size and buffers on mainframe after adding several SQL servers.Leader for Special Projects• Configured and installed bar code scanners (wireless and hard wired) to work with PC laptops and tablets (wireless and hard wired), for patient’s wristband to be scanned into the PC and information sent to the Vista mainframe. • Set up JAWS software for blind employees (software converts mouse movements and keystrokes into computer spoken words). Also helped with specialized equipment including an embossing printer and Squirt (a portable note taker that translates input into Braille, so it can be sent to the embossing printer.) • Solved software, network, and printer problems associated with NT/SQL database called Accumax (medical database for keeping track of nursing home patients at the VA Medical Center.) Figured out printing problems with Accumax that the engineers at Accumax could not.

Working through technical placement contractors, I completed short and long term projects (from 1 month to about 1½ years) for several clients including GM; Services included network administration, hardware systems specification and repair, software analysis, installation and configuration, programming, troubleshooting and software training.

Built PCs, laptops and NT servers. Installed network cards and configured to work with Windows, DOS, Novell 4.11 and Internetware client for Windows. Configured Reflections to work with HP 3000 and 9000 Unix boxes. Configured type 1-3 PCMICA network and modem cards to work with laptops and setup docking stations. Worked in network closets installing and removing network hubs. Ran patch cables from panels to network hubs. Installed HP Direct cards and print servers, HP Remote Assistant cards, GroupWise 4.1, GroupWise Remote 4.1, PC Anywhere, Laplink, and Mircosoft

One of two field engineers for 700 PCs and dumb terminals duties included troubleshooting PCs, mainframes, software and hardware. Configured motherboards, network cards, network hubs and installing all types of PC and mainframe hardware. Worked with mainframe groups to solve problems on 3270 telnet sessions. Upgraded Novell 3.12 to 4.1. Analyzed on many specialized medical

Photographed test aircraft and base events for US Air Force. Was one of the photographers that photographed the First Space Shuttle missions back from space . Worked on other classified projects.