James Henderson Email and Phone Number

• Including the previous responsibilities as property manager, the following were also added:• Assist with the training of new staff members who have recently joined the business. Thisincludes demonstrating tasks such as dealing with phone/online enquires, gathering applicantinformation, arranging physical viewings, liaising with landlords and agreeing applications.• Responsible for the personal development of the new employee and aiding them in anywaypossible.

• Personally responsible for over 100 residential properties, which task’s include marketing, creating new tenancies, administrative procedures, and settling disputes between landlords and tenants.• Draft new AST (Assured Short-Term Tenancy) agreements which require specific clauses to be added to the addendum to suit the property’s/landlord’s needs and requirements.• Administer tenant occupancy which includes making sure the correct documentation is signed by all parties, providing the tenant with emergency contact details, rent collection procedures, and maintenance procedures.• Analyse account information to monitor the progress of rent payments being made throughout my portfolio and chasing any rent arrears from tenants who have not paid the rent that they owe.• Ensure that any maintenance requests submitted by tenants are processed quickly and efficiently so that a solution can be obtained.• Responsible for making sure that all government enforced compliance including Gas Safety (CP12) and Electrical Safety (EICR) certificates is adhered to and is distributed accordingly to all parties.• Perform appraisals on new properties that are allocated to myself from upper-management. This includes discussing terms of business with landlords directly, negotiating fees and rental amount, and informing them of legally obligated compliance documents that are required.

• Responsible for the marketing of new and existing properties which included photography, spearheading the newly implemented 3D Virtual Tour service, drafting descriptions, and launching adverts online to our personal website and other 3rd party partners.• Dealt with online enquires and arranging physical viewings with the aim of finding a suitable tenant for available stock.• Made sure that any history logs relating to complaints, applications, and maintenance requests are updated due to the importance of creating a ‘paper trail.’• Handled incoming phone calls and assisted in a formal and effective manner or transferred call onto the relevant department.

• Oversaw the daily intake of used car stock at regional PDI centre.• Assessed each individual vehicle for damage and made claims directly to MBUK in the event ofexcessive damage.• Retrieved quotes from local business to repair any minor damage quickly and efficiently.• Liaised with several dealerships within the region regarding the progress of their own stockvehicles.• Responsible for the creation of excel spreadsheets and the input of numerical data.• Drove change to implement efficient and effective strategies as advised by management.• Part of a team of digital developers in the creation of high quality content within agreedproject deadlines.• Responsible for the online advertisement and overall presentation of used stock for multipledealerships within the region.

• Learnt the importance of customer service within a large organisation and how valuable it is in order to achieve customer satisfaction and therefore repeat custom• Took on and relished the role of deputy manager during managerial absence• Responsible for tracking the shop floor inventory and creating digital stock lists in order toreplenish empty shelves.• Would occasionally lead the early morning team when other managers were absent whichinvolved delegating roles to team members and controlling where and when the food stockshould be distributed on the shop floor.• Demonstrated flexibility, regarding shift patterns, by taking opportunities presented to me to worknight shifts during busy periods.

• Used my in-depth knowledge of technology and computing to accurately describe product features to customers which would help to generate sales.• Would usually meet or exceed sales targets set by management.• Learnt the importance of not just selling computers, but the services that go with them whichwould ultimately lead to repeat custom.• Regularly dealt with customer complaints and handled with them in-line with company policywhich taught me how to problem solve effectively.