James Henshaw Email and Phone Number

Vice President Business Development Director - Barclays Premier UK and International.I represent Barclays Premier and International Business Development in the North of England, building partnerships and lasting relationships with clients and Businesses across multiple professional sectors. I engage with Businesses who are looking to support their employees with a range of professional financial services designed to support their whole workforce; from employee Financial Wellbeing programs, to day to day banking and lending needs through our relationship managed Premier Banking service and International and Offshore Banking. I have a broad range of relationships with other parts of the Barclays Group to ensure clients are managed with the most appropriate proposition to meet their requirements, providing joint responsibility for the end to end process resulting in positive client satisfaction.I am highly motivated and support my clients with regular proactive contact and rapid reaction to their needs.

As part of Barclays Corporate and Employer Solutions proposition, Workplace Banking is a unique financial service that enhances a companies benefits package by providing employees with workplace banking and educational services.In my role as Workplace Banking Regional Relationship Manager, I establish and develop the growth of the Workplace Banking portfolio within the North; working with Retail, Wealth and the Corporate Bank to offer Barclays products and services to employers to offer as part of employee benefits packages.Responsibilities:• Pro-actively approach and develop relationships with new clients• Engage with new and existing clients to help identify both new opportunities and any areas in which we can deliver more effective solutions.• Regularly attend meetings with client’s to help build up rapport and understand the client’s key drivers and how the bank can deliver products to help them achieve their goals.• Interact with external organisations such as local councils and housing associations to help understand how Barclays can support with the external community as part of our ongoing citizenship agenda. • Ensure my cell meets the required standards around compliance, data integrity, complaints and adherence to internal processes. I also must keep all records in line with the bank and financial regulators given standards.• Lead, manage, coach and mentor a team of Specialist Personal Bankers to deliver against their own personal goals and develop their skills and capabilities.

Workplace Banking is a unique financial service that enhances a companies benefits package by providing employees with workplace banking and educational services.In my role as Workplace Banking Relationship Manager I have established and developed the growth of the Workplace Banking portfolio within the bank; working with Retail, Wealth and the Corporate Bank to offer Barclays products and services to employers to offer as part of employee benefits packages.Responsibilities:• Pro-actively approach and develop relationships with new clients• Engage with new and existing clients to help identify both new opportunities and any areas in which we can deliver more effective solutions.• Regularly attend meetings with client’s to help build up rapport and understand the client’s key drivers and how the bank can deliver products to help them achieve their goals.• Interact with external organisations such as local councils and housing associations to help understand how Barclays can support with the external community as part of our ongoing citizenship agenda. • Ensure my cell meets the required standards around compliance, data integrity, complaints and adherence to internal processes. I also must keep all records in line with the bank and financial regulators given standards.• Lead, manage, coach and mentor a team of Specialist Personal Bankers to deliver against their own personal goals and develop their skills and capabilities.

As a Barclays Retail Leader in the South Yorkshire area I lead and managed a range of different sized branches. With a keen focus on customer service and experience delivering on customer expectations I lead these branches to perform highly against a variety of sales and product targets by providing market leading day to day banking services and products, . I also worked with a variety of specialist partners including business managers, mortgages advisors, financial planning managers and Premier Banking.Responsibilities:• People development and engagement• Delivering a great service experience• Performance management through a team of Assistant Managers and Specialist Advisors• Strategic planning• Building links across the local community• Recruitment and training

As a Barclays Personal Banker I helped customers with their more complicated banking needs, such as opening an account or helping them identify the best products and services that suit their financial needs. A Personal Banker needs to develop a real rapport with customers to gain their trust and confidence and to get a clear picture of their individual needs.Responsibilities:• Listens to customers’ requests, queries and issues• Asks further questions to help gather more information about each customer’s financial situation and exact needs• Guides customers through the various banking products and services that Barclays offers, helping them to identify which option is right for them• Ensures that the correct action is taken to meet that customer’s financial needs and preferences• Refers them to colleagues in another department where necessary