James Hermsen Email & Phone Number

Hartford, CT, US

Connecticut, United States

Analyze blueprints, construction drawings, and other documentation to prepare time, cost, material, and labor estimates.Thoroughly review front end documentation and specifications for scope or pricing impact items.Obtain and evaluate material, equipment, and subcontractor quotes.Prepare conceptual estimates for budgeting projects.Communicate, schedule.

Springfield, Massachusetts Area

* Conduct in depth Home Energy Assessments for 1-4 family homes using BPI standards throughout the Springfield, MA area* Complete Combustion Safety Tests on oil and gas domestic hot water, heating equipment, and all other combustible appliances* Use software to develop comprehensive reports of a home's potential energy savings* Install Instant Savings.

Thomaston, Connecticut

• Daily activities included gathering field information and developing sales proposals for customers and salesmen. Main focus was replacing old lighting fixtures with more efficient lighting fixtures, but had some.
• Created and delivered sales proposals for customers which included scheduling, estimates, and overall efficiency savings over a 10 year period
• Work closely with installation team to assess and manage installation costs
• Generated project development plans including funding and resourcing plans
• Handled all customer interactions pertaining to service and maintenance of prior jobs completed
• Produced materials list for Project Managers and cooperated with fixture manufacturers to ensure product capabilities

Windsor, CT

• Worked as a customer service representative taking mostly inbound calls from clients associated with the National Accounts department. Handled waste related problems for customers by reaching out to vendors in their.
• Handled 50+ customer interactions per day, giving personalized, detailed information to ensure customer satisfaction and retention
• Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
• Trained multiple new employees in customer service script recitation, conflict resolution, and data entry practices
• Performed both inbound and outbound calls to monitor task completion

East Granby, CT

• Responsible for obtaining physical documents and organizing them inside of warehouses. Duties included traveling to different locations throughout the Northeast and retrieving any document and relaying the copy to the.
• Assigned head of work crew in charge of systematizing and retrieving boxes and individual documents
• Achieved understanding of technical systems involved with record storage
• Required travel ranging from Burlington, VT to Philadelphia, PA