Participate in development of client training programs by identifying learning issues; recommending instructional language.Accommodate client disabilities by recommending devices and techniques.Avoid legal challenges by monitoring compliance with service agreements.Improve system performance by identifying problems; recommending changes.

Establish quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.Establish raw material standards by studying manufacturing and engineering requirements; conferring and negotiating with suppliers; devising testing methods and procedures.Establish in-process product inspection standards by studying manufacturing methods; devising testing methods and procedures.Establish standards for the disposition of finished product by devising evaluation tests, methods, and procedures.