James Hess Email & Phone Number

Project Management and Consulting

Fort Mill, South Carolina, Us

Portfolio Analist role

Huntersville, Nc, Us

Project Management for DuPont's ERP solutions Dynamics AX and SAP. Manage multiple global projects for business units including operations, finance, and warehouse. Project activities included merging IT infrastructure and applications to prepare for merger with Dow Chemical.Customize software for the Microsoft Dynamics AX and SAP platforms using both traditional and iterative release schedules. Develop comprehensive historical and forecasting business intelligence (BI) reports with Excel, pivot tables, and graphs using both real-time and archived data.As Senior Dynamics AX AnalystManaged ERP software development process including resource administrator functions of capacity planning, demand signal capturing, and time tracking. Defined the Microsoft AX team 2016 roadmap; liaised among resources, management, and business partners to determine project requirements, scope, risk resource, budget, priorities, and demand signal. Ensured ongoing understanding among all stakeholders. As QA Lead and Defect Management Lead, facilitated a $5M end user computing project that moved all 45,000 DuPont employees to the Azure Office 2016 and O365 environment. Managed application identification, QA testing, and defect management across the enterprise. Trained local IT leads, business managers, and end users. Leveraged expertise from previous ITIL implementation to play a key role in establishing incident management and service level agreement processes. Identified training gaps and provided solutions. Improved throughput by 25% and reduced lag time across a global team by designing and implementing a Kanban-style pull system for software development that weighted, prioritized, and indexed a backlog of tasks for team members.Reduced defect backlog by 75% in 8 months. Regularly tapped to serve as Portfolio Administrator and Contract Administrator.Independently pursued and earned CAPM, CSM, and CSPO certifications.

Received Certificate of Excellence for assisting in the implementation of CHI (Catholic Health Initiatives) Connect go live project.Assist internal and external end user by answering incoming calls and resolving critical technical issues per service level agreements.Facilitating issue resolution through managers and administrators when escalation is required while documenting all informational facts about the issue.Learn new applications and procedures rapidly to support organizational changes and transitions.Provide application support for network environments.Create and audit Standard operating procedures utilizing electronic record applications.Management of documentation databases in coordination with external groupsExecuting network security by building user accounts and assigning rights through Active Directory, Exchange, Mainframe and other applications as needed.Maintained mainframe cycle as an operator. This included master console monitoring, job initiation, vaulting duties and basic trouble shooting of job abends.Form strong relationships through formal and informal interactions with internal team members as well as business and technology partners.

Bachelors, Technology And Information Management

Associate'S Degree, Business Administration