James Hetzer Email & Phone Number

Mechanicsville, Va, Us

Mechanicsville, Virginia, United States

Annapolis Junction, Maryland, United States

Beltsville, Maryland

• Oversaw all daily tasks at the branch, including supervising and coordinating all the service needs of customers.• Provided subject matter expertise of product knowledge and innovative service solutions to our distributors and end-users.• Partnered closely with the local sales team to capture market share, grow sales, grow relationships, and manage the administrative duties for the branch.• Facilitated several new client partnerships and increased our partnerships with existing stakeholders.• Achieved and maintained high average sales per order for walk-in customers and distributor orders.• Maintained consistent repair service time and achieved team goal for service time every month.

Beltsville, Maryland

My primary responsibility as a Service Coordinator is to perform sales and service counter procedures including answering phones, placing orders, entering repair orders, logging repair tools, and assisting walk in customers. Other activities that I performed on a daily basis include, but are not limited to: pulling product from stock to fulfill orders, preparing shipments, receiving shipments, maintaining a neat warehouse, keeping the sales floor stocked with product, communicating with distributors and customers to provide them with the proper product or service solutions, entering shipments into Microsoft Dynamics (AX), monitoring and entering stock into AX, and managing the status of orders that contain items that are on backorder.

Severn, Maryland

I was responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

Harmans, Md

Manufactured pre hung doors and the components for them. I was responsible for ensuring that we maintained a high level of production quality and maximum production speed as well as efficiency. Assisted in building the packages to be delivered to the construction sites and assisted in the deliveries. Also conducted visits to the sites to check scheduling to ensure our deliveries could be made and conducted quality checks and visits. Organized and executed maintenance visits and replacement door installs.

Gambrills, Md

I was responsible for moving and operating various pieces of equipment, maintaining any/all hand tools, assisting in various tasks to prepare the job site, flagging traffic, assisting in placing and moving traffic control devices, directing dump trucks on the job sites, and spotting for the equipment operators.