James High Email & Phone Number

Audubon, Pennsylvania, United States

Prior Lake, Minnesota

-Strategically steered high-volume field operations -Implemented systems, policies, and procedures, including managing, directing, delegating processes.-Transactions and reports generation.-Recruit, train, and manage top-performing field teams, including partnering with Human Resources to maintain personnel files. -Conflict resolution -Managed P&L's to yield increase in margins by 20%. -Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. -Developed team communications and information for Executive Leadership meetings. Resolved risk management issues, improved operations and provided exceptional client support.

Prior Lake, Minnesota

-Administered SOP's and quality assurance, ensuring all documented communication reports were processed within established time frames to finalize completion of projects, as well as assisted with delegation of processes, tasks, and procedures.-Provided advisement and updates to other executive team members regarding activities, tasks, and issues central to all office and field operations.-Performed detailed assessments of risks to determine constraints and develop mitigation strategies.-Created and maintained schedule to protect company from dead-deal expense while meeting contractual obligations.-Delivered projects to pre-determined budget, maintaining time parameters and quality standards.-Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards.-Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

San Diego, California

-Applied strong leadership talents toward supporting the United States Government in customer service and implementation of coatings applied to Navy vessels.-Passed Government inspections utilizing SP3 and SP11 prep processes.-OSHA certified and trained in all areas of PPE and Fall Protection.-Certified and trained in Closed Spaces and Gas Free Enclosures.-Trained and experienced in Multiple Coating Applications utilizing High Solid coating applications and High Viscosity 2 Part Epoxy applications.-Trained and experienced in Airless Spray Applications as well as Conventional(HVLP) Applications.-Trained and experienced in Spray Coating applications using Mil specs outlined by Government Specifications to pass inspections.-Detailed reports to NAVSEA(NAVAL SEA SYSTEMS) QA for quality assessments.-Maximized use of resources and met key goals by planning, coordinating, scheduling, and collecting essential documents prior to inspection.-Provided advisement and updates to QA regarding activities, tasks, and issues central to all office operations within NAVSEA Central Command Center.-Reviewed project details to specify correct materials and equipment for job sites.

San Diego, California

-Specialized in residential coatings and stucco repair, waterproofing. Application of Elastomeric coatings on exterior surfaces improving property values by 30%. -Detailed finishing and custom interior finishes to customer's specific requests in High End Properties ranging from Rancho Santa Fe, Del Mar, and Encinitas,CA. -Supervised, Prepared payroll for each of 12 employees. Instilled quality workmanship in company to produce exceptional quality for each and every customer.-Customer service oriented business with profits always driven as upward growth. Superior service and efficiency leaving customers with little to no inconvenience while in the home. Always exceeding and meeting deadlines at or above expected time frame.-Interacted with Home Owners developing relationships that propelled business in forward direction.

Encinitas, California

-Taught Math and Physics at Private Institution to include Algebra, Algebra II, Pre-Calculus, Calculus, Physics 1, Physics II, AP Calculus and Physics-Worked with students to help provide scholastic excellence through rigorous programming.-Collaborated with parents through parent/teacher interaction getting parents involved in the student's success.-100% acceptance rate to all Colleges/Universities for all students under my umbrella.-Nurtured and created a warm and positive environment conducive to creating strong study habits.-Prepared lessons which enabled strong retention of subject matter producing top results.-Communication instrumental in developing plans and implementation of structured programs to achieve the best possible results for each student on an individual basis.