James Hilbun, Mba Email & Phone Number

Chandler, Arizona, United States

 Advise prospective students, regardless of modality, on accreditation, placement assistance, and student services while maintaining the highest levels of integrity and intelligence regarding University and its programs Consistently meets or exceeds required activity and production, retention, customer service goals Training team members, as needed, to advance the team’s overall performance level and customer service

Mesa, Arizona

 Led, mentored and developed 20 team members responsible for customer service, reorders and sales. Implemented target goals by setting and enforcing standards for efficiency, sales and quality; achieving an average of 102% monthly sales goals.  Initiated a quality check by monitoring calls to ensure service integrity, minimize errors and identify operational bottlenecks for the organization. Team averaged a Customer Satisfaction Score (CSAT) of 94%.  Monitored performance… Show more  Led, mentored and developed 20 team members responsible for customer service, reorders and sales. Implemented target goals by setting and enforcing standards for efficiency, sales and quality; achieving an average of 102% monthly sales goals.  Initiated a quality check by monitoring calls to ensure service integrity, minimize errors and identify operational bottlenecks for the organization. Team averaged a Customer Satisfaction Score (CSAT) of 94%.  Monitored performance trends, identified training needs and revised resource materials to reinforce consistent behaviors. Show less

Phoenix, Arizona Area

 Demonstrated sales and customer supportive behaviors, offered individualized solutions with the objective of helping customers overcome objections and achieve organizational goals. Achieved over 104% of monthly sales goals while maintaining 83% customer retention with a 91% average Net Promoter Score (NPS). Enthusiastically trained and managed representatives to support sales policies and procedures related to the University’s specific customer demographics, including both internal… Show more  Demonstrated sales and customer supportive behaviors, offered individualized solutions with the objective of helping customers overcome objections and achieve organizational goals. Achieved over 104% of monthly sales goals while maintaining 83% customer retention with a 91% average Net Promoter Score (NPS). Enthusiastically trained and managed representatives to support sales policies and procedures related to the University’s specific customer demographics, including both internal policy and federally mandated regulations. Continuously audited and maintained customer records to ensure policies were executed appropriately and all opportunities to expedite customer concerns were vetted.  Proactively partnered with internal departments and co-workers to problem solve and collaboratively enhance the customer experience by thoroughly reviewing the impact of potential solutions before determining solutions. Show less

Tempe, Arizona

 Actively coached and directed up to 18 Account Executives responsible for new business development in various media markets nationwide. Guided team members through daily strategic planning and key performance metrics to achieve individual, team and organizational goals. Created and initiated improvements for the new hire training program, including the implementation of advanced technical training, live call coaching and mentorship programs. Conducted face-to-face new hire… Show more  Actively coached and directed up to 18 Account Executives responsible for new business development in various media markets nationwide. Guided team members through daily strategic planning and key performance metrics to achieve individual, team and organizational goals. Created and initiated improvements for the new hire training program, including the implementation of advanced technical training, live call coaching and mentorship programs. Conducted face-to-face new hire interviews and participated in role playing interview team. Show less

Phoenix, Arizona Area

 Mentored and directly supervised 15 plus team members responsible for student enrollments / retention and maximizing customer service. Directed teams to align goals and practices with the organization’s mission and achieve company goals. Facilitated cross-departmental training on the philosophy of customer-focused customer service while maintaining exceptional ethical standards. Partnered with division recruiters to help select and interview candidates for a vigorous sales and… Show more  Mentored and directly supervised 15 plus team members responsible for student enrollments / retention and maximizing customer service. Directed teams to align goals and practices with the organization’s mission and achieve company goals. Facilitated cross-departmental training on the philosophy of customer-focused customer service while maintaining exceptional ethical standards. Partnered with division recruiters to help select and interview candidates for a vigorous sales and customer service-oriented organization. Show less

Phoenix, Arizona Area

 Discuss accreditation, placement assistance, and student services with each prospective student and keep the highest levels of integrity and intelligence regarding school and programs. Consistently exceeded activity and production, retention, customer service goals, and coaching team members as needed. Worked with Ground Campus, Military & Dependent students from each region of the United States.

United States

 Responsibilities include enhancing employees' skills, performance, productivity and quality of work. Implementing recruitment campaigns, identifying talent, screening job applications. Maintained quarter goals of 6 recruits or more recruits.

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Science (Ms), Administration Of Justice And Security