James Holder work email
- Valid
- Valid
- Valid
James Holder personal email
James Holder phone numbers
Proven 25-year consumer and commercial Collections call center leader with excellent coaching and people development skills. Excels in fast paced and demanding business environments with excellent communication with all levels of employees. Successfully lead multiple projects such as phone and dialer system testing, training, and implementation by collaborating with executive management and key stakeholders to deliver on- time exceptional outcomes. Results-oriented, team player focused on adding value by continually identifying process improvement opportunities
-
Chief Servicing OfficerClaritypayUnited States
-
Head Of Servicing And CollectionsLendingusa May 2023 - PresentSherman Oaks, Ca, Us -
Vice President Of CollectionsLendingpoint Jan 2021 - May 2023 -
Director Of CollectionsLendingpoint Nov 2017 - Jan 2021Overseas entirely of Collections activities KPI monitoring to provide feedback Enhance and implement current strategic plans in order to drive exceptional, predictable revenue Participates in compliance updates and related process modifications Manages the Debt sale and vendor process Creates targeted dialer campaigns to improve delinquency results Process improvements Creates, reviews and monitors policy and procedures Leads and manage exempt employees Project management Partnering with IT on project definitions, business requirements, UAT and acceptance for collections
-
Collections ManagerCan Capital Jan 2015 - Nov 2017Marietta, Georgia, UsSupervise up to 15 customer contact staff to meet or exceed daily performance standards.Train new staff and management on policies, procedures, and technology.Enforce company policies and procedures to ensure compliance.Manage multiple portfolios and strategies for inventories totaling $60 million.Create processes and strategy to support new products and staff roles.• Collaborate with Quality and Compliance teams to create and optimize a QAQC scorecard.• Conduct file reviews as well as monitor employee’s performance through real-time feedback and development.• Consistently met and exceeded department goals month to month.• Analyze KPIs to align employees to match strategies and skill sets.• Operations point person for testing, training, implementing new call center technology (Latitude Collections system and Interactive Intelligence phone and Quality Monitoring systems). -
Sr. Collections Supervisor / Dialer OperationsVital Solutions, Inc. Jan 2011 - Dec 2014Oversee daily production to meet or exceed daily expectation. Monitoring, ongoing training to ensure compliance and performance for all employees.Enforcing policy and procedures.Supervise, hire and recommend discharge of employees. Set up and operate Avaya proactive contact dialer's campaign and strategies. Knowledge of Avaya PBX.File reviews and managing inventory strategies. Verification of check and credit cards to reduce NSF rates. Analyze Key Performance Indicators to provide swat analysis for each employee. Experienced with skip tracing to locate customers.Controlled inbound and outbound calls to call center.Assist and/or take over calls to negotiate suitable arrangements for accounts.Analyze representative’s skills to align with the correct project or projects.Analyze key performance indicators, conducting file reviews and monitors forcoaching and developing.Strategically planning and organizing inventory for higher liquidations.
-
Collections ManagerProtocol Recovery Dec 2005 - Jan 2011Supervised 15 or more representative to obtain and exceed company goals.Consistently meet and exceed all assigned collection goals.Experienced with automated dialing systemExperienced with skip tracing to locate customersControlled inbound and outbound callsAssist and/or take over calls to negotiate suitable arrangements for accounts
-
Lead SupervisorConseco Financial/Green Tree Servicing Llc Feb 2001 - Jun 2005Maintain low percentages of delinquent accountsConsistently meet and exceed all assigned collection goalsExperienced with automated dialing systemControlled inbound and outbound callsConsistently maintain 90+ day delinquencies, foreclosures, and repossession to below company goals and standardsAssisted and/or take over calls to negotiate suitable arrangements for account status
-
CollectorFinancial Asset Management Jun 1998 - Feb 2001Consistently exceeded monthly collection goals.Responsible for settlement negotiation and authorization on secondarybankcard portfolio.Experienced with automated dialing systemAdept at researching property assets to secure the best possible arrangements with customers
-
CollectorOsi Funding Group Dec 1995 - Jun 1998Consistently exceeded monthly and quarterly collection goalsResponsible for settlement negotiationControlled inbound and outbound callsAssisted management team with problem and complaint calls
James Holder Skills
Frequently Asked Questions about James Holder
What company does James Holder work for?
James Holder works for Claritypay
What is James Holder's role at the current company?
James Holder's current role is Chief Servicing Officer.
What is James Holder's email address?
James Holder's email address is ja****@****ast.net
What is James Holder's direct phone number?
James Holder's direct phone number is +121254*****
What skills is James Holder known for?
James Holder has skills like Call Centers, Management, Process Improvement, Leadership, Credit Cards, Customer Service, Analysis, Training, Team Building, Strategic Planning, Negotiation, Banking.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial