James Holmes Email and Phone Number

Responsible for multiple roles, ranging from day to day management of Windows based hardware including tablets and laptops. Deployed and managed automated updating via WSUS for all corporate Windows based devices. Also responsible for managing virtual machines in multiple data centers including VMWare and Amazon EC2 instances, as well as managing S3 buckets in AWS for associated machines and applications. Worked with Developers who were also working in multiple Amazon environments to create and deploy new products.

Managing team of 6-7 PC Technicians, both level one and two. Develop training with development and administration teams as necessary for established and new projects. Manage day to day operations for team, manage staffing and coverage levels, and escalate tickets as needed to other teams.

Manage a helpdesk of 20-40 technicians, both level one and two. Provide additional training and support to the technicians to continue their growth within the organization. Act as a liaison with the end user clients to provide additional level of support. Also responsible for cost analysis to find correct staffing levels.

Maintain computer operations for entire Franciscan Alliance Information Services network. This includes network services, server maintenance, and initial troubleshooting of major services. Also responsible for maintaining backups, restorations from backups, and disaster recovery.