• Management of goods in and goods out to strict operational KPI’s.• System Operation and review to improve and implement changes to meet evolving targets and expansion.• Team engagement to asses any problems and ideas that individuals may have. Asses and act accordingly. • Review computer system infrastructure with directors and assist in the data integration and implementation of new API (Program designed as a contact surface between multiple platforms) Engaged with team to train and make user friendly.• Expedition of goods to strict deadlines.• Customer contact to develop business to business relationships and improve efficiency between all parties.• Stock management by organising and prioritising space within warehouse to make expedition of orders more efficient.• Design and implementation of excel spread sheets to aid directors and office staff manage back orders, transfer data more easily.• Fault finding, should any system malfunction it would be reviewed to see where the error has taken place whether it be human, formulaic or system malfunction. Then corrected accordingly.• Maintenance of company equipment.

• Client contact. Speaking regularly to holders of investment portfolios of various values to discuss any issues and grievances.• Administration and operation of several in-house computer systems to strict FCA (Financial Conduct Authority) guidelines.• Transfer and closures of Investment portfolios via CREST.• Update and review of multiple Excel databases containing client details.• Client retention, speaking to often angry clients to offer them alternative services so that they would keep their custom within the company.• Business to business contact speaking to independent financial advisors to ensure smooth and efficient transfers of customer investments.

• Customer Contact handling day to day enquiries with lots of variety.• Administration of client information and paperwork on in house systems or via post.• Balancing of company accounts to strict auditory guidelines.• Reclamation of missing monies that customers have sent.• Testing the operational functionality of new computer systems.• Departmental liaison to assist in the processing of customer enquiries and complaints.