Head of operations in Dubai, servicing the whole of the UAE.• Specializing in process improvement, efficiency and inventory,• Overseeing operations of all business disciplines, sales, service, fleet sales, painting, fabrication and assembly.• Conducting staff assessments of ability• Process documentation and facilitation for the entire business.• Customer relations with private and commercial customers.• Develop and maintain strong relationships with suppliers and vendors to ensure high-quality parts and competitive pricing.• Coordinate with internal teams to ensure alignment on operational goals and customer satisfaction.• Manage the procurement, inventory, and distribution of parts to ensure optimal stock levels and timely availability.• Day to day running of business

Parts Manager for the only factory owned BMW dealership in Australia.Key Responsibilities and achievements• Oversee all activities and objective within the parts department, maintaining smooth process flow and increasing revenue• Establishing and maintaining relationships with all wholesale customers and increasing revenue for both parties.• Conducting regular staff evaluations focusing on growth and development• Forecasting and budgeting for monthly and annual targets.• Liaised with the service department on customer issues and worked on business minded resolutions.• Process documentation and facilitation across the aftersales business.• Business development within and outside of PMA.• Internal relationship fostering to increase revenue in all departments.• Grew the team to deal with increased workload.• Implemented repair network referral program.• Promotional programs to focus on turnover or excess and fast-moving stock.

Parts Manager for stand-alone Mercedes-Benz with a focus on minimising costs and maximising revenue.• Internal warehouse redesign. Restructured the warehouse to allow smooth business operations and increased productivity.• Staffing restructure through Covid• Workshop quoting process implemented from paper quotes to digital, creating increased clarity for aftersales business• DMS implementation and upgrade roll outs within the business• Specialised quoting agreements for internal business to allow for increased turnover

Supporting all parts retail operations for Trivett. Covering all brands including Aston Martin, Bentley, BMW, Citroen, Honda, Jaguar, Land Rover, McLaren, MINI, Peugeot, Rolls-Royce, Subaru and Volkswagen.

• Ensuring efficient daily operations, coaching, supervising and mentoring employees• Client service, liaison and sales, initiating and growing professional working relationships with relevant parties• Parts interpreting, addressing and resolving complaints and enquiries• Setting up, introducing and managing workable controls, processes and systems• Managing sales, sourcing and ordering parts, including invoicing customers• Full inventory control including ordering, distributing, receipting and forecasting stock• Data capturing and database control, maintaining precise records• Freight management and warehousing functions• Completing multiple analyses, documents, reports and other correspondence• Performing as a committed team leader and firmly enforcing health and safety regulations

• Managing daily operations, coaching, supervising, training and mentoring staff members• Customer liaison, sales and service, ensuring the development of firm working relationships with key stakeholders• Parts interpreting, addressing and resolving complaints and enquiries• Initiating, introducing and managing practical controls, systems and processes• Handling sales, sourcing and ordering parts, and invoicing clients• Inventory control including ordering, receipting, forecasting and distributing stock• Data entry and database control, keeping precise records• Warehousing functions and freight management• Compiling multiple reports, documents, analyses and correspondence• Working as a dedicated leader of a unified team and enforcing all required health and safety regulations