CEC is a national specialist roofing and cladding firm providing direct services to Architects, NHS clients and National builders. This role is key to the successful delivery of all UK wide project delivery: • Accountable for all UK wide project delivery from scoping and commercials to active management of Projects, Client, RAID, RAMS and directing project teams to successfully execute project deliverables.• Responsible for project planning, business requirements capture and translation of these into budgeted and resourced project delivery plans.• Design and creation of principal contractor Construction Phase Plans ensuring all health and safety risks associated with the project and the control measures that will be implemented to minimize/eliminate risks.• Manage external project suppliers of both resources and technical solutions ensuring critical dependencies are both understood and managed to ensure successful project delivery• Deliver comprehensive project reporting for both internal/external stakeholders.• In parallel to leading delivery perform an organisational review of key business processes and systems identifying opportunities to digitally transform the business.

Global role to develop the Operational and Programme delivery capabilities of Logically a post ‘Series A’ Start up; be accountable for all global project delivery focused on UK, EU, India & North America:• Led the Corporate Change Management efforts; defined new Global Target Operating Model (ToM) matrix management structure and global shared services model, communicated this company wide.• Created and recruited the Global Operations team of Project delivery, IT & Infosec Manager, Training capability, Pre-Sales Consultancy and Service delivery to professionalize our client delivery model.• Defined the Global governance model to de-risk delivery challenges yet provide flexibility for regional culture/identity to remain and grow aligned to overarching Logically values & Chair of Global Delivery Group.• Defined and delivered the internal Operational Transformation programme, delivering operational efficiencies, implemented KANTATA to manage global resourcing and project delivery.• Accountable for all Global Programme & Project delivery and directly manage the Global OSINT and Fact Checking delivery teams. • Drove Product development via extensive workshopping with expert analysts to define the future product.• Led the strategy dialogue and selection of third-party Service Management Ankura), Data Protection (DPO Centre) and Ai assurance experts; managed all suppliers to ensure key deliverables and contractual milestones achieved with reservice reviews to ensure maximum value delivered to organisation.

Developed SRM Operational strategy and executed business Transformation plans for all services delivered by 25-person consultancy team and the supporting functions of sales and marketing, finance and technical delivery teams:• Increased revenue by 25% and reduced operating expenses by 15% in first year via operational efficiencies and by outsourcing HR, finance, and marketing service functions and maximizing sales team delivery.• Improved business partner forecast by 10% with double digit net profit forecast in financial year 2019-2020.• Transformed business from project based to service delivery model whilst relocating to purpose built new site providing modern forensic lab.• Led the UK eCommerce Magento 1 to Magento 2 migration pathway plan for Visa & Mastercard clients.• Managed critical outsourced business functions of Accounting and Virtual FD (Harlands), Marketing (Clear Editorial) ensuring contract deliverables and opportunities to support the business efficiently were realised.

Implemented operational strategy aligned to on-going Transformation change program focused on product and service operational capability. Served as Board director helping govern business operations delivery:• Raised revenue by 15% and delivered net profit of 5% in financial year 2017-2018 where previously loss making.• Obtained CREST and ISO27001 certification for SRM while achieving positive EBITDA.• Developed and introduced eDisclosure as a Service and delivered to #1 Commercial litigation team in Northeast.• Led revised website design optimized SEO aligned to business refocus of marketing & sales delivering growth plans• Secured new business clients: NEXT PLC, Café NERO, Worley Parsons and HomeGroup.• Developed Partnership with Mazars INC & Worldpay to deliver professional services to their client base.

Designed Transformation roadmap and executed plan to maximize delivery methods and capabilities. Devised and introduced new service capabilities including VirtualCISO™ and VirtualISM™. Revamped website and added supporting governance and robust organisational processes whilst optimizing structure to create stable growth base:• Introduced change programme with business performance baseline metrics and restructured delivery team.• Worked with Board members to establish and embed a positive, professionally relaxed work ethos and culture to both drive up productivity and retention of key expertise in a competitive recruitment market.• Established governance structure including creation of SMT and performance management framework.• Initiated employment contracts and role descriptions.• Rationalised accommodation saving 50K+ annually by switching to home based remote workers.• European leader in Magento 1 eCommerce breach detection and mitigation for Via and Mastercard clients.

Established and led 30-person programme team. Collaborated with senior MOD stakeholders to draft innovative basing plans across services:• Led programme producing MOD basing strategy and Business Case to reduce future MOD estate footprint by 30%.• Produced footprint strategy draft for MOD later accepted and implemented.Other Roles:• Drove the Business Development strategy and plan and led start up within corporate initiative promoting agile development of new digital adult social care service procurement platform. • Partnered and managed third party software partners to establish approach for fast product development aligned to ambitious programme plan,• Developed eCommerce platform to provide a digital brokering platform for Social Care services and products,• Directed delivery assurance for BBC TV Licensing MD and BBC board of Directors. Revised programme governance protocols and implemented robust programme planning and reporting disciplines aiding delivery success.

Oversaw £16M profit and loss plus £3M new business sales pipeline and delivered E2E IT operational services for c.30,000 NHSBSA employees. Managed 250 personnel in operational, programme, and technical solution teams. Formed and maintained client senior stakeholder relationships refreshing this key strategic partnership:• Maximised account-wide business development potential converting more than £3M pipeline to contract.• Completed critical projects including Data Analytics (Big Data) demonstrating potential of more than £153M in annual efficiencies.• Led and managed delivery of key IL4 NHS physical data centre migration & data rationalisation programme.• Managed internal Capita suppliers to ensure contractual milestones achieved; successfully insourced service management function to increase CSAT and reduce account delivery costs.

Secured £112M third term outsourcing contract. Oversaw 50 personnel delivering £12M programme featuring 30 projects and 6 key work streams within complex corporate P&L ownership environment:• Managed senior client and Capita stakeholders to deliver against contractual and programme milestones.• Designed and managed Data Migration strategy to IL3 accredited and refreshed infrastructure (SAN; Citrix farm etc.) to successfully migrate c.3m member records • Directed building and office refurbishment/organisational restructure driving and supporting culture change.• Devised and deployed new target operating model with shared services core to future efficiencies.

Managed programme and ICT for Hillingdon Adult Social Care Personalisation providing self-directed support services. Redesigned E2E business process and new organisational operating model with ICT Case Management system co-developed with provider for national roll out.Transformation consultancy, clients include: London Borough of Hillingdon & Creed Advisory Services.