Client: AEP Ohio, Columbus,OhioTechnical Business Analyst- Software Asset Management May 9 2022 - September 29 2023Software Asset Management analyst within Technology Planning & Governance. Utilized, configured and maintained Flexera, AEPs SAM tool, along with related tools and processes, to coordinate and manage AEPs software licenses. Worked with senior department staff to manage software licensing and compliance for the organization.Utilized Microsoft VLSC -Volume Licensing Service Center- to manage track and prepare negotiations for Contracts with Microsoft for a multidude of license including Visual Studio MSDN(Microsoft Developer Network)- Microsoft Pro and Enterprise subscriptions and Microsoft 365 Admin Center- to prepare and negotiate contracts for MS 365.Team member of contract negotiations for Nitro Pro PDF- pdf editor in ace of Adobe DC while maintaining some Aobe DC licenses.Contract negotiations for Adobe Creative Cloud licenses , upgrades , updates, true-ups . Administered Service Now licensed software requests - approval or denials based on availability in the enterprise. Utilized CMDB tools to track requests and analyze monthly reporting. migration of Sharepoint to Sharepoint online. Created both departmental and internal public MS Teams with corresponding sites,storage and training documents for Software Asset Management and the internal public.Administered Enterprise agreements, created new licensing based on purchases, created new contracts, Administered True-ups, contract renewals,License Service agreements, software maintenance or assurances agreements and managedlicensing requests, based on license availability.quotes for license purchases, and software maintenance renewals.Supporting end user requests and questions regarding software purchases.Working in our software asset management tool (Flexera FlexNet Management Suite) to update purchase records, monitor hardwareUtilized Active Directory LAPPS groups for licensed users

Back up for the primary Infrastructure Administrator responsible for maintenance ,configuration and security of SCCM(System Center Configuration Manager).Prepared Windows 11 packaging for distributionDeveloped, tested, and deployed Windows 10 20H2 version for the enterprise including the network boot image, main ISO installation and upgrades for existing Windows machines. Troubleshooting post implementation.Task sequencing, configuration, testing and implementation. Troubleshooting post implementation.Troubleshooting Windows 10 version 1909 and older for maintenance as well as preparation for upgrades in the environment.Microsoft Monthly Patching testing and post deployment remediation of un-patched devices and errors. PMPC (Patch My PC) monthly patching, testing and deployment of third-party application upgrades and patches.O365 (Microsoft Office 365) Monthly Automatic Update Channel development for Enterprise Channel configuration and testing as well as maintaining Current channel updating efforts.Citrix Workspace2109 Application deployment including Power BI, Foxit reader, Adobe DC upgrades, WinZip upgrades, Cisco AnyConnect Upgrades.Created, tested, deployed, and maintained the transition from free software to licensed software of Docker Desktop in the enterprise, developed an uninstaller to be used when forcing the issue is at hand. Maintained the project at the infrastructure end for Battelle and documented it.All infrastructure work and plans shared, discussed, and implemented through various weekly, bi-weekly meetings with management as well as Project Management.Basic, general, and complex It problem solving for IT professionals, PC tech’s and end users.All work is performed using infrastructure and IT tools such as SCCM , Active Directory Users and Computers, Group Policy, PowerShell Scripts, command line scripts, WMI management, PS Exec scripts, batch files, xml files, CMPivot queries, SCCM reporting tools and queries etc.

PC Support both hardware and softwareAccess Layer Network SupportWindows 7 migration Trouble ticket MitigationFace to Face problem Resolution Phone calls and trouble ticket resolutions From 10/29/2012

Repair and Refurbish PC's, laptops, Mini towers, server towers, rack mount servers.Back-up Hard-drives using Symantec Ghost ISO imaging.Wipe hard drives for data security through Ubuntu/Linux software.Quality control support-evaluating the validity of exceptions to quality, correcting and reporting the exceptions.

Installed and repaired Broadband internet, digital phone and digital tv services.

Married Micro Vellum software with company CNC software for a major project successfully. Research and development lead to a major client product roll-out. Assumed project ownership from point of contract signing to final shipment/installation using management software and Cad software.

Successfully led several Macy’s department store projects for the company. Successfully completed software update training. Successfully established and managed Auto Cad 2008 environment. Used Auto desk Inventor.