James Hovanec Email & Phone Number

Westport, Connecticut, United States

• Perform unclaimed property examinations, overseeing the process from initiation to final findings.
• Collaborate with key stakeholders at banks and brokerage firms throughout audit lifecycles.
• Use the SSA’s Death Master File, develop sophisticated Excel models, and employ advanced data analysis. techniques to pinpoint funds eligible for remittance to respective States (XLOOKUP/INDEX MATCH, PivotTables).
• Provide pivotal support to the CFO through involvement in specialized projects and generation of reports.
• Key collaborator in new audit scope project with the state of Delaware.

Boston, Massachusetts, United States

New Haven, Connecticut, United States

- Always providing the upmost critical and attentive customer service to ensure swift reengagement of service to all end users.- Responsible for troubleshooting desktops, laptops, and thin clients for network devices.- Logging each and every incident utilizing the Remedy ticketing system to properly document or escalate tickets if needed. - Communicating.

Storrs, Connecticut

-Assist clients in resolving all technology related problems specializing in Software, Network Infrastructure, Telecom-Setup and completed 30 minute one-on-one sessions with clients to help find, analyze, and terminate issues -Utilize various software and procedures to ensure the clients had the best experience-Helped build and roll-out a Knowledge base of.

Shelton, CT

-Worked and improved the business-to-business campaign for T-Mobile -Applied sales techniques and analytics to make multiple solo sales to medium-sized businesses-Improved on and applied management strategies with the CEO-Achieved and maintained positive relationships with past, current and future clients through customer service