James Howard Email & Phone Number

Gardendale, Al, Us

Hoover, Alabama, United States

Awarded Manager of the Quarter for Q3 2024. Marriott "The Spirit to Serve" Award December 2024As Assistant Front Office Manager, I oversee daily front desk operations to ensure exceptional guest experiences. This role involves leading a dedicated team, coordinating reservations, addressing guest inquiries, and ensuring efficient check-in and check-out processes. With a strong focus on leadership and communication, I am committed to upholding our hotel’s high service standards. I also collaborate closely with other departments to optimize guest satisfaction and operational efficiency.

Atlanta, Georgia, United States

As a Front Desk Supervisor at Hilton Hotel, I play a crucial role in ensuring the highest level of guest satisfaction and smooth operation of the front desk. I oversee daily operations, lead and motivate the front desk team, and handle guest inquiries and complaints with professionalism and efficiency. My responsibilities include training and mentoring front desk staff, managing check-in and check-out procedures, ensuring accurate guest billing, and maintaining a welcoming atmosphere in the lobby. I also collaborate with other departments to enhance the overall guest experience. Strong leadership skills, excellent communication abilities, and a commitment to providing exceptional service are essential aspects of my role.

Atlanta, Georgia, United States

As a Night Auditor at Marriott Hotels, I ensure the smooth and efficient running of the hotel during the overnight shift. My primary responsibilities include balancing daily financial transactions, reconciling accounts, and preparing detailed financial reports for management review. I also perform essential front desk duties, such as check-ins and check-outs, addressing guest inquiries, and resolving any issues that arise during the night. Additionally, I maintain the safety and security of the hotel by monitoring guest activity and ensuring compliance with hotel policies. With a keen eye for detail and a commitment to accuracy, I strive to provide exceptional service and support to our guests, ensuring their stay is both comfortable and enjoyable.

Alpharetta, Georgia, United States

As a Bank Teller at Wells Fargo, I provide exceptional customer service while accurately processing a variety of financial transactions. My responsibilities include handling deposits, withdrawals, and payments, as well as maintaining and balancing cash drawers. I assist customers with account inquiries, resolve issues, and offer information about Wells Fargo products and services. Additionally, I ensure compliance with bank policies and regulations, safeguard customer information, and identify opportunities to refer customers to other banking services. With strong attention to detail, excellent communication skills, and a commitment to providing a positive banking experience, I contribute to the success and trust that customers place in Wells Fargo.

Boca Raton, Florida, United States

As the Night Manager at Hilton, I oversee the hotel's operations during the overnight hours to ensure a seamless and exceptional guest experience. My responsibilities include managing the front desk team, handling guest check-ins and check-outs, addressing and resolving guest inquiries and issues, and ensuring the safety and security of the hotel. I also oversee night audits, verify financial transactions, and prepare detailed reports for the management team. With a focus on providing top-tier customer service, I collaborate with various departments to maintain high standards of operation and guest satisfaction. My role requires strong leadership, excellent communication skills, and a proactive approach to problem-solving to ensure that every guest's stay is comfortable and enjoyable.