James Hubner Email & Phone Number

Vero Beach, Florida, United States

Vero Beach, Florida, United States

Melbourne, Florida, United States

United States

Supervise a team of Mortgage Loan Processors who gather and review requireddocumentation to qualify borrowers for mortgage loans. • Actively monitor reports of loan pipelines and provide support to individual processors to improve customer experience and expedite loan funding.• Assists with escalations and priority requests.• Conduct formal and in-the-moment team member coaching sessions, focusing onperformance improvement, compliance adherence, process training, and customerexperience skills.• Liaise and foster relations with key stakeholders such as underwriters, salesrepresentatives, clients, and executive management to deliver first-class service to ourcustomers• Conduct regular team-building events to recognize top performance, foster acollaborative spirit, and motivate team and individual performance.

Jacksonville, Florida, United States

rovided bistro patrons with superior service and demonstrated effectiveness by up- selling menu items and specials.• Leveraged interpersonal skills and drink-making knowledge to create a loyal clientele, contributing to a 23% weekly increase in beverage sales and an 18% increase in weekend beverage sales.• Responsibilities included leading bar management training, inventory training, waste reduction, pouring techniques, budget planning, customer service skills, consistency, and organization.

Jacksonville, Florida, United States

As an Inside Sales Representative, I assisted customers with insurance and financial needs, including CDs, auto loans, personal loans, and credit cards.• Source new sales opportunities through lead follow-up and outbound calls and emails.• Produced over $1 million in auto premium sales for North Florida.Provided quality and professional customer service to customers to respond to inquiries and solve complex concerns using available resources and internal partnerships.

Jacksonville, Florida, United States

s an owner of a private side business bakery, I oversaw all the back-end activities such as staffing, accounting, planning and strategy, sales and marketing, contracts, customer service, and daily operations.• In total, the business netted over $100 thousand in revenue.

Jacksonville, Florida, United States

Transitioned to the Executive Pastry Chef from Assistant Baker within the first month of employment due to my knowledge, skill, and business acumen, which resulted in new products, increased sales, and customer satisfaction.• Trained incoming employees on all facets of the business and mentored them in career development.• Awarded "2011 Chocolatier of the Year" from Family Nurturing Center of Florida and "Baker of the Year" from WeddingWire.