James Hung Email and Phone Number

Manage software development and configuration of applications for various Information Services Division and shared services. Collaborate with other Application development groups for integrated solutions for the business. Guide and mentor the team to achieve goals and further individual personal development.

Supporting users for the ERP system. Assist in roll-outs and upgrades of the Epicor globally. Help manage and implement development changes built in house.

Working in a small elite team to assess and maintain the ERP system for Australia and UKBeing the Customer facing aspect of the team liaising with the administrators and managers of the different offices, regions and businesses.Managed the upgrade of the ERP system through planning, implementation, User Accepted Testing and rolloutWorking with the applications team in designing reports for access by various staff membersCreating a requirements documentation including business case after intensive communication with the various usersWorking with the programmers in order to increase efficiency and effectiveness of the report for the usersAnalysing security requirements for the various users and the type and significance of data being reportedChecking the accuracy and accessibility of the data.Working with the technical team to increase the capabilities of the ERP systemAdding an automated feed from Reuters in order to get up to date and accurate exchange indexes for foreign currency calculationsThis includes the negotiation of the contract for obtaining the dataProvide assistance to users in problem solving as well as training them in the use of the system itselfAssist the IT Support/Help Desk team in troubleshooting access issuesMapping the Procurement Process and making recommendations for business practive over the company asa wholeLead a small team in collecting and analyzing data from staff regarding cost cutting areas which would benefit the company. A short list of recommendations was forwarded to senior management with items flagged for quick wins. All recommendations were either implemented within three months or passed to other project teams for further investigation.I am presently working in the IT Projects Management Team as a Business Analyst - Gathering Functional, Business and Technical Requirements, Documentation, Training of new systems as well as testing. Recent Projects include Financial System Implementation, System Upgrades etc

Report directly to the Managing Director of the company* As a Financial Business Analyst, I was tasked with ensuring the smooth running of the IT, Logistics and Warehouse departments, A secondary role was as backup for the CFO and the financial accounting team* In addition, from that position, I was able to create reports and gather information to target inefficiencies and areas where the company could cut costs.* From July 2006 until June 2007, I implemented various processes and policies between the different departments within the company leading to an average monthly cost saving of 30% without any loss of efficiency. By then end of that period, efficiencies were on average 180% - 240% of the same period in prior years.* The policies and processes also allowed for better communication with the Sales and Marketing departments allowing the clearing of slow moving stock and targeted campaigns increasing overall revenue by 45% that financial year.

Reporting to the General Manager* Managed 6 staff members in various roles* Trainer for sales and technical staff* Internal support and consultant for ERP/Accounting system* Liasing with courier services for improved logistics and costings* Increasing sales portfolio by $3,000,000 annually through the addition and maintenance of several key accounts including Myers, The Warehouse Group and Harvey Norman

Design and implemented peer to peer networks of up to 10 devices* Design and implemented client networks of up to 25 devices* Supported client issues on networking and standard operations* Repairs and maintenance of computer systems and related hardware* Sales and consultation of new technology and software packages available to streamline processes