James Hutton Email & Phone Number

Wallsend, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

Stratstone Bmw Newcastle

• Daily appointments with customers and fleet customer to manage the customer from point of entry in the garage to final hand over once work is complete.Motability accredited for after salesComplete estimates for SMART repairs and forward on for insure companies via auta tex system, • Meeting and exceeding customers’ expectations • Keeping to brand standards• Answering telephone queries• Giving technical information to customers and sharing information back to the… Show more • Daily appointments with customers and fleet customer to manage the customer from point of entry in the garage to final hand over once work is complete.Motability accredited for after salesComplete estimates for SMART repairs and forward on for insure companies via auta tex system, • Meeting and exceeding customers’ expectations • Keeping to brand standards• Answering telephone queries• Giving technical information to customers and sharing information back to the customer • Meeting daily targets • Meeting CSI score standards of current scoring I have a 4.85 out of 5 star rating • Ensuring accurate invoices via the BMW Pinnacle system • Giving customer accurate vehicle heath checks • Under promising to over deliver to all customers • Following up calls to previous visits, to ensure all work was up to standard and the problems have been resolved • Liaising with workshop valeters and drivers• Driving duties when required. Show less

Cramlington Vauxhall

• Stock intake, tracker cars and make sure they are in line for valeting• Sell new and used vehicles• Achieving targets for sales and additional products • Identifying customers’ needs and putting them in the correct vehicle on test drive then go for the deal • Following up my personal quotations and seeing if they can be converted into sales• Prospecting for new and existing business. • I am achieving my targets and getting a very good CSI response to how I treat my… Show more • Stock intake, tracker cars and make sure they are in line for valeting• Sell new and used vehicles• Achieving targets for sales and additional products • Identifying customers’ needs and putting them in the correct vehicle on test drive then go for the deal • Following up my personal quotations and seeing if they can be converted into sales• Prospecting for new and existing business. • I am achieving my targets and getting a very good CSI response to how I treat my customers • Having good success in new cars than used • Producing new and used Van – Commercial quotations and ultimately having vans as one of my sole responsibilities Show less

Shiremoor

• Stock intake, tracker cars and make sure they are in line for valeting• Sell new and used vehicles• Achieving targets for sales and add on, products • Identifying customers’ needs and putting them in the correct vehicle on test drive then go for the deal • Following up my personal quotations and seeing if they can be converted into sales• Prospecting for new and existing business. • I am achieving my targets and getting a very good CSI response to how I treat my… Show more • Stock intake, tracker cars and make sure they are in line for valeting• Sell new and used vehicles• Achieving targets for sales and add on, products • Identifying customers’ needs and putting them in the correct vehicle on test drive then go for the deal • Following up my personal quotations and seeing if they can be converted into sales• Prospecting for new and existing business. • I am achieving my targets and getting a very good CSI response to how I treat my customers • Having good success in new cars than used Show less

Railway Street Newcastle

• Daily appointments with customers and fleet customer to manage the customer from point of entry in the garage to the time of drive away.• Meeting customers’ expectations • Keeping to brand standards• Answering telephone queries• Giving technical information to customers and sharing information back to the customer • Meeting daily targets • Meeting CSI score standards • Ensuring accurate invoices via the elite system • Giving customer accurate vehicle heath… Show more • Daily appointments with customers and fleet customer to manage the customer from point of entry in the garage to the time of drive away.• Meeting customers’ expectations • Keeping to brand standards• Answering telephone queries• Giving technical information to customers and sharing information back to the customer • Meeting daily targets • Meeting CSI score standards • Ensuring accurate invoices via the elite system • Giving customer accurate vehicle heath checks • Delivering all promises to customers • Following up calls to previous jobs • Creating and invoicing sales work • Driving duties when required.I manage to be a good service advisor, even though I have only been doing this role for a short while, and I am showing skills toward customers and excelling with customers’ expectations. Show less

Team Valley

• Road Fund Licence Administration / Process via DVLA• Fuel Card Administration• Parking and Speeding Fine processing• Customer Account Administration• Supplier Account Administration• Vehicle addition / deletion• V5 administration• Arrange hire vehicles for customers and process hire jobs from start to completion• Credit processing• Process jobs on Fleet Dynamix software to match invoices• Chase / scan / file / post supplier paperwork to customer where… Show more • Road Fund Licence Administration / Process via DVLA• Fuel Card Administration• Parking and Speeding Fine processing• Customer Account Administration• Supplier Account Administration• Vehicle addition / deletion• V5 administration• Arrange hire vehicles for customers and process hire jobs from start to completion• Credit processing• Process jobs on Fleet Dynamix software to match invoices• Chase / scan / file / post supplier paperwork to customer where applicable• Log in to call centre, take calls from customers / suppliers as overflow, process message to relevant person• Acquisitions & Disposal Administration Show less

Colbalt Buisness Park

• Providing telephone cover to deal with queries and offer advice and information regarding G4S AccuRead services to either internal or external customers.• Monitoring to ensure work is processed, chasing work, which has not been returned when necessary.• Resolve queries from suppliers, end-users, management and various customers arising from work allocation and related administrative functions, using a variety of software packages as appropriate.• Contributing to the preparation of… Show more • Providing telephone cover to deal with queries and offer advice and information regarding G4S AccuRead services to either internal or external customers.• Monitoring to ensure work is processed, chasing work, which has not been returned when necessary.• Resolve queries from suppliers, end-users, management and various customers arising from work allocation and related administrative functions, using a variety of software packages as appropriate.• Contributing to the preparation of regular and ad-hoc management information to assist in monitoring work allocation and meter reading performance.• Carrying out quality checks on a variety of functions within the department.• Undertaking any general administrative duties or project work.• Updating and maintaining records from internal or external customers accurately and within required timescales using a variety of system or spread sheet based functions.• Making outbound telephone calls to internal or external customers, following up any outstanding readings.• Maintain a good working relationship with District and Team managers, in order to successfully manage my appointed areas. I have been member of the Special Distribution Team (SDT) the team which I helped to set up and manage to keep running. In this role I am solely responsible for the invoicing and bonus for all jobs that get phoned out to all G4S AccuRead LTD meter rep’s, also in this role I am responsible for helping to fill gaps anywhere else in the team. In this role I have to use mainly Microsoft excel word and outlook, which is making my skills advance on these programmes. Show less