I am an experienced and skilled retail leader having worked in roles across Online and in Store for the past 13 years. I have built a reputation for successfully leading cross-functional collaboration to deliver on business-wide operational change. I have continuously developed and embedded efficiency improvements, and led business transformation projects which have ultimately provided profitable business growth. I'm a resilient individual who acts with pace and urgency to deliver, approaching everything was a passion, enthusiasm and determination to succeed. I bring a balanced commercial, operational and people focused lens from the experience I have gained across my roles in store management, digital operations and post purchase customer experience. I am diligent, meticulous and self-motivated, taking a logical approach to problem solving with a strong eye for detail. I can perform effectively both independently and as part of a team; as a confident communicator and an active listener I am able to successfully influence. My leadership is collaborative and inclusive with clear accountability for team members to achieve targets and provide excellent customer service keeping the customer at the heart.